Job Overview
Employment Type
Part-time
Compensation
Type:
Hourly
Rate:
Range $14.25 - $15.75
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
employee discount
Flexible Schedule
Career development opportunities
Equal employment opportunity
Job Description
FedEx Office is a renowned leader in the retail printing, signs, graphics, and shipping industry, providing comprehensive solutions for both individual and business customers. As part of FedEx, a global logistics and delivery giant, FedEx Office offers unparalleled access to a full suite of services aimed at meeting diverse customer needs. This establishment is well recognized for its commitment to delivering excellent customer service, innovative print offerings, and reliable shipping options that support the success of its clients' professional and personal projects. FedEx Office operates multiple retail locations across the country, making it a convenient and trusted choice for customers... Show More
Job Requirements
- High school diploma or equivalent education
- 6+ months of specialized experience
- Excellent verbal and written communication skills
- Ability to stand during entire shift excluding meal and rest periods
- Ability to move and lift 55 pounds
- Ability to bend and twist at the waist and knees consistently
- Ability to communicate effectively with customers, vendors, and other team members consistently
- Ability to perform work activities requiring cooperation and instruction consistently
- Ability to function in a fast-paced environment under substantial pressure consistently
- Ability to maintain attention and concentration for extended periods consistently
- Ability to work with minimal supervision consistently
- Ability to report regularly to work and maintain established business hours to support FedEx Office business
- Regular attendance may include physical presence or maintaining business hours depending on position nature
Job Qualifications
- High school diploma or equivalent education
- Specialized experience of 6 months or more
- Excellent verbal and written communication skills
- Ability to operate printing, binding, and other related equipment
- Strong consultative skills in customer service
- Experience with point of sale (POS) systems
- Ability to train and assist team members
- Knowledge of retail merchandising and inventory management
- Demonstrated ability to multitask and prioritize in a fast-paced environment
- Ability to work independently and with minimal supervision
Job Duties
- Follow instructions of supervisors and assist other team members in performing store functions
- Assist in the training of store team members
- Demonstrate consultative behaviors in a retail environment to understand each customer's individualized need
- Provide customer expertise in printing, signs and graphics, and shipping product lines and recommend appropriate FedEx Office products and services
- Provide an outstanding customer service experience by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs
- Ensure all customer problems are resolved quickly and to the satisfaction of the customer
- Take complex customer orders using order systems and provide accurate pricing information
- Assemble parcels and prepare goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels
- Set up and operate printing, binding, and other related equipment using customer supplied original media and documents
- Maintain a safe, clean and orderly retail store
- Ensure confidentiality of customer data and careful handling of documents, media, and packages
- Process financial transactions using a Point of Sale terminal, including handling cash and making change
- Clean, repair, and stock all retail store printing and shipping equipment and supplies to provide optimal performance and availability
- Stay current on retail store merchandising materials and ensure proper display of all retail area product and signage
- Take preemptive action to prevent errors and waste
- Complete required financial paperwork and may assist with financial reporting including daily sales, close-outs and bank deposits
- Follow FedEx Office standard operating procedures as well as adhere to legal, HR, safety, customer service and security policies and procedures
- Perform multiple tasks at the same time
- Look for opportunities to improve knowledge and skills within the retail store
- Operate with minimal supervision
- Adhere to all FedEx Office team member and retail store standards as outlined in the team member handbook
- Perform all other duties as needed or required
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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