Job Overview
Employment Type
Part-time
Compensation
Type:
Hourly
Rate:
Range $15.00 - $16.00
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401(k) Plan
educational assistance
Paid Time Off
Employee Discounts
Job Description
FedEx Office is a renowned retail and business services company specializing in printing, signs & graphics, and shipping solutions. As a subsidiary of the global logistics leader FedEx, FedEx Office provides innovative and reliable services to individuals, small businesses, and large corporations alike. Known for its state-of-the-art technology and customer-centric approach, the company operates a broad network of retail locations nationwide, where customers can access printing, copying, binding, and shipping services all in one place. The company also offers specialized services tailored to meet unique customer needs, such as custom signage and marketing materials, making it a one-stop shop for... Show More
Job Requirements
- High school diploma or equivalent education
- 6+ months of specialized experience
- Excellent verbal and written communication skills
- Ability to stand during entire shift excluding meal and rest periods
- Ability to move and lift 55 pounds
- Ability consistently to bend and twist at the waist and knees
- Ability consistently to communicate effectively with customers, vendors, and other team members
- Ability consistently to perform work activities requiring cooperation and instruction
- Ability consistently to function in a fast-paced environment under substantial pressure
- Ability consistently to maintain attention and concentration for extended periods of time
- Ability consistently to work with minimal supervision
- Ability consistently to report regularly to work and maintain established business hours
Job Qualifications
- High school diploma or equivalent education
- 6+ months of specialized experience
- Excellent verbal and written communication skills
- Ability to operate printing, binding, and shipping equipment
- Demonstrated consultative selling and customer service skills
- Ability to work effectively both independently and as part of a team
- Basic cash handling and Point of Sale transaction experience
- Ability to multitask and work in a fast-paced environment
- Commitment to maintaining store cleanliness and safety standards
Job Duties
- Follow instructions of supervisors and assist other team members in performing store functions
- Assist in the training of store team members
- Demonstrate consultative behaviors in a retail environment to understand each customer's individualized need
- Provide customer expertise in printing, signs and graphics and shipping product lines and recommend appropriate FedEx Office products and services
- Provide an outstanding customer service experience by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs
- Ensure all customer problems are resolved quickly and to the satisfaction of the customer
- Take complex customer orders using order systems and provide accurate pricing information
- Assemble parcels and prepare goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels
- Set up and operate printing, binding, and other related equipment using customer supplied original media and documents
- Maintain a safe, clean and orderly retail store
- Ensure confidentiality of customer data and careful handling of documents, media, and packages
- Process financial transactions using a Point of Sale terminal (POS), including handling cash and making change
- Clean, repair, and stock all retail store printing and shipping equipment and supplies to provide optimal performance and availability
- Stay current on retail store merchandising materials and ensure proper display of all retail area product and signage
- Take preemptive action to prevent errors and waste
- Complete required financial paperwork and assist with financial reporting including daily sales, close-outs and bank deposits
- Follow FedEx Office standard operating procedures as well as legal, HR, safety, customer service and security policies and procedures
- Perform multiple tasks at the same time
- Look for opportunities to improve knowledge and skills within the retail store
- Operate with minimal supervision
- Adhere to all FedEx Office team member and retail store standards as outlined in the team member handbook
- Perform all other duties as needed or required
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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