FedEx Office

Retail Customer Service Associate

Job Overview

briefcase

Employment Type

Part-time
clock

Compensation

Type:
Hourly
Rate:
Range $16.00 - $18.00
clock

Work Schedule

Standard Hours
diamond

Benefits

Health Insurance
Dental Insurance
Vision Insurance
Retirement Plan
Tuition Reimbursement

Job Description

FedEx Office is a leading retail and business services company specializing in a wide array of print, signs & graphics, and shipping solutions. As part of FedEx, a globally recognized logistics giant, FedEx Office caters to customers who require efficient, reliable, and high-quality business services that include document printing, packaging, and shipping. The company emphasizes providing an outstanding customer experience, leveraging advanced technologies and equipment to meet diverse business needs. Known for its commitment to quality service, FedEx Office combines convenience with expertise, enabling customers to handle complex projects with ease while ensuring timely delivery and accuracy. The organization's retail... Show More

Job Requirements

  • High school diploma or equivalent education
  • 6+ months of specialized experience
  • Excellent verbal and written communication skills
  • Ability to stand during entire shift excluding meal and rest periods
  • Ability to move and lift 55 pounds
  • Ability on a consistent basis to bend or twist at the waist and knees
  • Ability to communicate effectively with customers, vendors, and other team members
  • Ability to perform work activities requiring cooperation and instruction
  • Ability to function in a fast-paced environment under substantial pressure
  • Ability to maintain attention and concentration for extended periods
  • Ability to work with minimal supervision
  • Ability to report regularly to work and maintain established business hours

Job Qualifications

  • High school diploma or equivalent education
  • Excellent verbal and written communication skills
  • Experience in customer service or retail environment preferred
  • Ability to operate printing and shipping equipment
  • Strong multitasking and organizational skills

Job Duties

  • Follow instructions of supervisors and assist other team members in performing store functions
  • Assist in the training of store team members
  • Demonstrate consultative behaviors in a retail environment to understand each customer’s individualized need
  • Provide customer expertise in printing, signs and graphics, and shipping product lines and recommend appropriate FedEx Office products and services
  • Provide an outstanding customer service experience by anticipating customer needs, suggesting alternatives, and finding solutions
  • Ensure all customer problems are resolved quickly and satisfactorily
  • Take complex customer orders using order systems and provide accurate pricing information

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

We didn't receive the exact location for this job posting,
please contact the employer.