FedEx Office

Retail Customer Service Associate

Job Overview

briefcase

Employment Type

Full-time
clock

Compensation

Type:
Hourly
Rate:
Range $14.00 - $15.00
clock

Work Schedule

Standard Hours
diamond

Benefits

Health Insurance
Dental Insurance
Paid Time Off
employee discount
Retirement Plan
Life insurance
Disability insurance

Job Description

FedEx Office is a prominent retail chain specializing in print, signs, graphics, and shipping solutions, widely recognized for its commitment to excellent customer service and comprehensive business solutions. As part of FedEx Corporation, a global leader in logistics and shipping, FedEx Office operates numerous stores offering a full range of printing and shipping services to individuals and businesses alike. Their mission is to deliver high-quality products and services facilitated by expert consultation and cutting-edge technology, ensuring customer satisfaction and loyalty. The company fosters a culture of quality-driven management aimed at optimizing profitability while maintaining exceptional standards of operational excellence and... Show More

Job Requirements

  • high school diploma or equivalent education
  • 6+ months of specialized experience
  • excellent verbal and written communication skills
  • ability to stand during entire shift, excluding meal and rest periods
  • ability to move and lift 55 pounds
  • ability to bend/twist at the waist and knees
  • ability to communicate effectively with customers, vendors, and other team members
  • ability to perform work activities requiring cooperation and instruction
  • ability to function in a fast-paced environment under substantial pressure
  • ability to maintain attention and concentration for extended periods of time
  • ability to work with minimal supervision
  • ability to report regularly to work and maintain established business hours to support the FedEx Office business

Job Qualifications

  • high school diploma or equivalent education
  • 6+ months of specialized experience
  • excellent verbal and written communication skills
  • ability to stand during entire shift, excluding meal and rest periods
  • ability to move and lift 55 pounds
  • ability to bend/twist at the waist and knees consistently
  • ability to communicate effectively with customers, vendors, and other team members
  • ability to perform work activities requiring cooperation and instruction
  • ability to function in a fast-paced environment under substantial pressure
  • ability to maintain attention and concentration for extended periods
  • ability to work with minimal supervision
  • ability to report regularly to work and maintain established business hours to support the FedEx Office business

Job Duties

  • follow instructions of supervisors and assist other team members in performing store functions
  • assist in the training of store team members
  • demonstrate consultative behaviors in a retail environment to understand each customer's individualized need
  • provide customer expertise in printing, signs and graphics and shipping product lines and recommend appropriate FedEx Office products and services
  • provide an outstanding customer service experience by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs
  • ensure all customer problems are resolved quickly and to the satisfaction of the customer
  • take complex customer orders using order systems and provide accurate pricing information

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

We didn't receive the exact location for this job posting,
please contact the employer.