Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $14.00 - $15.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
Equal opportunity employer
Job Description
FedEx Office is a prominent retail printing, signs, graphics, and shipping services provider with a notable presence across the United States. Known for delivering high-quality solutions tailored to meet individual and business needs, FedEx Office seamlessly integrates convenience, efficiency, and customer-focused support in all of its offerings. The company prides itself on its dedication to customer satisfaction, innovative service delivery, and commitment to quality. Operating as a full-time employment opportunity, FedEx Office offers a dynamic work environment where employees can grow professionally while contributing meaningfully to the company’s mission to provide market-leading customer experiences and business excellence.
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Job Requirements
- High school diploma or equivalent education
- at least 6 months of specialized experience
- excellent verbal and written communication skills
- ability to stand during entire shift excluding meal and rest periods
- ability to move and lift up to 55 pounds
- ability to bend and twist at the waist and knees consistently
- ability to communicate effectively with customers, vendors, and team members
- ability to perform work activities requiring cooperation and instruction
- ability to function in a fast-paced environment under substantial pressure
- ability to maintain attention and concentration for extended periods
- ability to work with minimal supervision
- ability to report regularly to work and maintain established business hours
Job Qualifications
- High school diploma or equivalent education
- excellent verbal and written communication skills
- experience with printing, signs and graphics, and shipping product lines preferred
- strong customer service orientation
- ability to operate printing and shipping equipment
- ability to handle multiple tasks efficiently
- knowledge of point of sale systems
- ability to maintain confidentiality
- basic mathematical skills for handling financial transactions
Job Duties
- Follow instructions of supervisors and assist other team members in performing store functions
- assist in the training of store team members
- demonstrate consultative behaviors in a retail environment to understand each customer's individualized need
- provide customer expertise in printing, signs and graphics and shipping product lines and recommend appropriate FedEx Office products and services
- provide an outstanding customer service experience by anticipating customer needs, suggesting alternatives, and finding solutions to meet customer needs
- ensure all customer problems are resolved quickly and to the satisfaction of the customer
- take complex customer orders using order systems and provide accurate pricing information
- assemble parcels and prepare goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels
- set up and operate printing, binding, and other related equipment using customer supplied original media and documents
- maintain a safe, clean and orderly retail store
- ensure confidentiality of customer data and careful handling of documents, media, and packages
- process financial transactions using a Point of Sale terminal, including handling cash and making change
- clean, repair, and stock all retail store printing and shipping equipment and supplies
- stay current on retail store merchandising materials and ensure proper display of all retail area product and signage
- take preemptive action to prevent errors and waste
- complete required financial paperwork and assist with financial reporting including daily sales, close-outs and bank deposits
- follow FedEx Office standard operating procedures as well as adhering to legal, HR, safety, customer service and security policies and procedures
- perform multiple tasks at the same time
- look for opportunities to improve knowledge and skills within the retail store
- operate with minimal supervision
- adhere to all FedEx Office team member and retail store standards outlined in the team member handbook
- complete all other duties as needed or required
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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