Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $14.00 - $16.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Vision Insurance
Dental Insurance
Retirement Plan
Tuition Reimbursement
Paid Time Off
Employee Discounts
Job Description
FedEx Office is a leading provider of print, signs & graphics, and shipping services known for delivering exceptional customer experiences and innovative business solutions. As a part of FedEx Corporation, this dynamic retail environment is dedicated to helping customers achieve their printing, shipping, and graphic communication goals with professionalism and high-quality service. With a commitment to quality-driven management and continuous improvement, FedEx Office fosters a culture where employees are encouraged to develop their skills and contribute to operational excellence. The company offers competitive pay, comprehensive benefits including health, vision, dental insurance, retirement plans, and tuition reimbursement, all within a full-time... Show More
Job Requirements
- High school diploma or equivalent education
- 6+ months of specialized experience
- excellent verbal and written communication skills
- ability to stand for entire shift excluding meal and rest periods
- ability to move and lift 55 pounds
- ability on a consistent basis to bend and twist at the waist and knees
- ability on a consistent basis to communicate effectively with customers, vendors, and team members
- ability on a consistent basis to perform work activities requiring cooperation and instruction
- ability on a consistent basis to function in a fast-paced environment under substantial pressure
- ability on a consistent basis to maintain attention and concentration for extended periods
- ability on a consistent basis to work with minimal supervision
- ability on a consistent basis to report regularly to work and maintain established business hours
Job Qualifications
- High school diploma or equivalent education
- specialized experience of 6 months or more
- excellent verbal and written communication skills
- ability to operate printing and shipping equipment
- proficiency with Point of Sale systems
- ability to work efficiently in a fast-paced retail environment
- strong teamwork and training abilities
- basic math skills for financial transactions
- knowledge of retail store merchandising and inventory management
- understanding of safety, security, and confidentiality protocols
Job Duties
- Follow instructions of supervisors and assist other team members in performing store functions
- assist in the training of store team members
- demonstrate consultative behaviors in a retail environment to understand each customer's individualized need
- provide customer expertise in printing, signs and graphics and shipping product lines and recommend appropriate FedEx Office products and services
- provide an outstanding customer service experience by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs
- ensure all customer problems are resolved quickly and to the satisfaction of the customer
- take complex customer orders using order systems and provide accurate pricing information
- assemble parcels and prepare goods for shipping by wrapping items, inserting items into shipping containers, weighing packages, and affixing labels
- set up and operate printing, binding, and other related equipment
- maintain a safe, clean and orderly retail store
- ensure confidentiality of customer data and careful handling of documents, media, and packages
- process financial transactions using a Point of Sale terminal, including handling cash and making change
- clean, repair, and stock retail store printing and shipping equipment and supplies
- stay current on retail store merchandising materials and ensure proper display of all retail area product and signage
- take preemptive action to prevent errors and waste
- complete required financial paperwork and assist with financial reporting
- follow FedEx Office standard operating procedures as well as legal, HR, safety, customer service and security policies and procedures
- perform multiple tasks at the same time
- look for opportunities to improve knowledge and skills
- operate with minimal supervision
- adhere to all FedEx Office team member and retail store standards
- perform all other duties as needed or required
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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