Job Overview
Employment Type
Part-time
Compensation
Type:
Hourly
Rate:
Range $15.50 - $17.00
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401(k)
Tuition Assistance
Employee Discounts
Paid Time Off
Job Description
FedEx Office is a leading provider of business services including printing, signs and graphics, and shipping solutions. Known for its commitment to delivering excellent customer experiences and innovative business solutions, FedEx Office is a part of the larger FedEx Corporation, a global leader in express transportation and logistics. FedEx Office locations are designed to support the needs of individuals and businesses by offering a broad range of products and services tailored to help customers succeed professionally and personally. With a culture centered on quality, efficiency, and customer satisfaction, FedEx Office invests in its workforce, providing opportunities for growth, a positive... Show More
Job Requirements
- High school diploma or equivalent education
- Six plus months of specialized experience
- Excellent verbal and written communication skills
- Ability to stand during entire shift excluding meal and rest periods
- Ability to move and lift 55 pounds
- Ability on a consistent basis to bend or twist at the waist and knees
- Ability on a consistent basis to communicate effectively with customers, vendors, and other team members
- Ability on a consistent basis to perform work activities requiring cooperation and instruction
- Ability on a consistent basis to function in a fast-paced environment under substantial pressure
- Ability on a consistent basis to maintain attention and concentration for extended periods of time
- Ability on a consistent basis to work with minimal supervision
- Ability on a consistent basis to report regularly to work and maintain established business hours
Job Qualifications
- High school diploma or equivalent education
- Six months of specialized experience
- Excellent verbal and written communication skills
- Ability to operate various printing and binding equipment
- Strong customer service and consultative skills
- Ability to work in a fast-paced retail environment
- Capable of multitasking and self-management
- Basic math skills for financial transactions
- Knowledge of POS systems and retail merchandising principles
Job Duties
- Follow instructions of supervisors and assist other team members in performing store functions
- Assist in the training of store team members
- Demonstrate consultative behaviors in a retail environment to understand each customer's individualized need
- Provide customer expertise in printing, signs and graphics and shipping product lines and recommend appropriate FedEx Office products and services
- Provide an outstanding customer service experience by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs
- Ensure all customer problems are resolved quickly and to the satisfaction of the customer
- Take complex customer orders using order systems and provide accurate pricing information
- Assemble parcels and prepare goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels
- Set up and operate printing, binding, and other related equipment using customer supplied original media and documents
- Maintain a safe, clean and orderly retail store
- Ensure confidentiality of customer data and careful handling of documents, media, and packages
- Process financial transactions using a Point of Sale terminal (POS), including handling cash and making change
- Clean, repair, and stock all retail store printing and shipping equipment and supplies to provide optimal performance and availability
- Stay current on retail store merchandising materials and ensure proper display of all retail area product and signage
- Take preemptive action to prevent errors and waste
- Complete required financial paperwork and may assist with financial reporting including daily sales, close-outs and bank deposits
- Follow FedEx Office standard operating procedures as well as adhering to legal, HR, safety, customer service and security policies and procedures
- Perform multiple tasks at the same time
- Look for opportunities to improve knowledge and skills within the retail store
- Operate with minimal supervision
- Adhere to all FedEx Office team member and retail store standards, as outlined in the team member handbook
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
You may be also interested in: