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Retail Customer Service Associate

Job Overview

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Employment Type

Full-time
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Compensation

Type:
Hourly
Rate:
Range $13.00 - $14.00
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Work Schedule

Standard Hours
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
employee discount
Career Development
Life insurance

Job Description

FedEx Office is a leading provider in the retail printing and shipping industry, dedicated to delivering high-quality products and excellent customer service. Known for its comprehensive solutions, FedEx Office offers a range of services including printing, signs and graphics, and shipping to meet diverse customer needs. The company prides itself on fostering a customer-centric environment where every team member is empowered to deliver outstanding service and facilitate efficient, reliable solutions for both personal and business requirements. Employing a full-time position for a Store Consultant, FedEx Office emphasizes collaboration, quality-driven management, and operational excellence to maintain its reputation as a trusted... Show More

Job Requirements

  • high school diploma or equivalent education
  • 6 plus months of specialized experience
  • excellent verbal and written communication skills
  • ability to stand during entire shift excluding breaks
  • ability to move and lift up to 55 pounds
  • ability to bend and twist consistently
  • ability to communicate effectively with customers, vendors, and team members
  • ability to perform work activities requiring cooperation and instruction
  • ability to function in a fast-paced environment under pressure
  • ability to maintain attention and concentration for extended periods
  • ability to work with minimal supervision
  • regular attendance and punctuality
  • adherence to company policies and safety standards

Job Qualifications

  • high school diploma or equivalent
  • minimum 6 months specialized experience in retail or customer service
  • excellent verbal and written communication skills
  • ability to operate retail equipment and technology
  • knowledge of printing, signage, and shipping products preferred
  • ability to work independently and as part of a team
  • strong organizational and multitasking abilities

Job Duties

  • deliver positive customer experience using consultative skills
  • take and process complex customer orders accurately
  • operate and maintain printing, binding, and shipping equipment
  • assemble parcels and prepare goods for shipping
  • maintain a safe, clean, and orderly retail store environment
  • process financial transactions using POS terminal
  • assist in training store team members
  • manage retail supply and stock materials
  • follow company policies and procedures
  • perform multiple tasks simultaneously
  • handle customer problems quickly and satisfactorily

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

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please contact the employer.