Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $15.00 - $16.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Flexible Schedule
Training and Development
Job Description
FedEx Office is a leading retail provider specializing in print, signs & graphics, and shipping services. As part of FedEx, a globally recognized logistics and transportation company, FedEx Office maintains a commitment to exceptional customer service and operational excellence. The company operates numerous retail locations across the United States, providing customers with a one-stop solution for their printing, packaging, and shipping needs. Known for its innovation, quality, and convenience, FedEx Office combines cutting-edge technology with knowledgeable staff to deliver an efficient and accessible customer experience.
The Store Consultant role at FedEx Office is a full-time position centered on delivering a... Show More
The Store Consultant role at FedEx Office is a full-time position centered on delivering a... Show More
Job Requirements
- High school diploma or equivalent education
- 6+ months of specialized experience
- Excellent verbal and written communication skills
- Ability to stand during entire shift, excluding meal and rest periods
- Ability to move and lift 55 pounds
- Ability to bend/twist at the waist and knees consistently
- Ability to communicate effectively with customers, vendors, and other team members
- Ability to perform work activities requiring cooperation and instruction
- Ability to function in a fast-paced environment under substantial pressure
- Ability to maintain attention and concentration for extended periods
- Ability to work with minimal supervision
- Ability to report regularly to work and maintain established business hours
Job Qualifications
- High school diploma or equivalent education
- 6+ months of specialized experience
- Excellent verbal and written communication skills
- Ability to stand during entire shift, excluding meal and rest periods
- Ability to move and lift 55 pounds
- Ability to bend/twist at the waist and knees consistently
- Ability to communicate effectively with customers, vendors, and other team members
- Ability to perform work activities requiring cooperation and instruction
- Ability to function in a fast-paced environment under substantial pressure
- Ability to maintain attention and concentration for extended periods
- Ability to work with minimal supervision
- Ability to report regularly to work and maintain established business hours
Job Duties
- Follows instructions of supervisors and assists other team members in performing store functions
- Assists in the training of store team members
- Demonstrates consultative behaviors in a retail environment to understand each customer’s individualized need
- Provides customer expertise in printing, signs and graphics and shipping product lines and can recommend appropriate FedEx Office products and services
- Provides an outstanding customer service experience by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs
- Ensures all customer problems are resolved quickly and to the satisfaction of the customer
- Takes complex customer orders using order systems and provides accurate pricing information
- Assembles parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels
- Sets up and operates printing, binding, and other related equipment using customer supplied original media and documents
- Maintains a safe, clean and orderly retail store
- Ensures confidentiality of customer data and careful handling of documents, media, and packages
- Processes financial transactions using a Point of Sale terminal (POS), including handling cash and making change
- Cleans, repairs, and stocks all retail store printing and shipping equipment and supplies to provide optimal performance and availability
- Stays current on retail store merchandising materials and ensures proper display of all retail area product and signage
- Takes preemptive action to prevent errors and waste
- Completes required financial paperwork and may assist with financial reporting including daily sales, close-outs and bank deposits
- Follows FedEx Office standard operating procedures as well as adhering to legal, HR, safety, customer service and security policies and procedures
- Performs multiple tasks at the same time
- Looks for opportunities to improve knowledge and skills within the retail store
- Able to operate with minimal supervision
- Adheres to all FedEx Office team member and retail store standards, as outlined in the team member handbook
- All other duties as needed or required
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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