FedEx Office

Retail Customer Service Associate

Job Overview

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Employment Type

Full-time
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Compensation

Type:
Hourly
Rate:
Range $14.00 - $16.00
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Work Schedule

Standard Hours
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Disability insurance

Job Description

FedEx Office is a leading provider of retail printing, signs and graphics, and shipping services, committed to delivering high-quality customer experiences across its extensive network of stores. As a part of FedEx, a globally recognized and trusted brand in logistics and shipping, FedEx Office specializes in offering comprehensive solutions that meet the diverse needs of individual and business customers alike. With a focus on innovation, reliability, and customer satisfaction, FedEx Office stores are equipped with cutting-edge technology and staffed by knowledgeable team members who strive to help customers achieve their goals through tailored product and service offerings. FedEx Office takes... Show More

Job Requirements

  • High school diploma or equivalent education
  • 6+ months of specialized experience
  • Excellent verbal and written communication skills
  • Ability to stand for entire shift excluding meal and rest periods
  • Ability to move and lift 55 pounds
  • Ability to bend and twist consistently
  • Effective communication with customers, vendors, and team members
  • Ability to perform work activities requiring cooperation and instruction
  • Capability to function effectively in a fast-paced environment under pressure
  • Ability to maintain attention and concentration for extended periods
  • Ability to work with minimal supervision
  • Regular attendance and adherence to established business hours

Job Qualifications

  • High school diploma or equivalent education
  • 6+ months of specialized retail or customer service experience
  • Excellent verbal and written communication skills
  • Ability to understand and explain printing, signage, and shipping products
  • Capable of performing multiple tasks in a fast-paced environment
  • Demonstrated ability to work independently and as part of a team

Job Duties

  • Consistently delivers positive customer experience using consultative sales skills
  • Takes complex customer orders and provides accurate pricing information
  • Operates and maintains printing, binding, and other related store equipment
  • Assembles parcels, prepares goods for shipping including wrapping, weighing, and labeling
  • Coordinates store activities and assists in training team members
  • Maintains a clean, safe, and orderly retail store environment
  • Processes financial transactions including cash handling and POS operations

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

We didn't receive the exact location for this job posting,
please contact the employer.