Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $14.00 - $16.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
Employee assistance program
Job Description
FedEx Office is a leading retail provider specializing in print, signs and graphics, and shipping services. As a division of FedEx, the company is committed to delivering exceptional customer experiences through its comprehensive range of business solutions. FedEx Office stores serve as convenient hubs for customers seeking reliable printing, packaging, and shipping options, supported by knowledgeable staff and advanced technologies. The company places a strong emphasis on quality-driven management, aiming to optimize profitability while maintaining the highest standards of customer service and operational excellence. FedEx Office is known for fostering a supportive work environment that encourages continuous improvement, inclusivity, and... Show More
Job Requirements
- High school diploma or equivalent education
- Six months or more of specialized experience
- Ability to stand during entire shift excluding meal and rest periods
- Ability to move and lift 55 pounds
- Ability to bend and twist at the waist and knees on a consistent basis
- Ability to communicate effectively with customers, vendors and other team members on a consistent basis
- Ability to perform work activities requiring cooperation and instruction on a consistent basis
- Ability to function in a fast-paced environment under substantial pressure on a consistent basis
- Ability to maintain attention and concentration for extended periods of time on a consistent basis
- Ability to work with minimal supervision on a consistent basis
- Ability to report regularly to work and maintain established business hours to support the FedEx Office business
Job Qualifications
- High school diploma or equivalent education
- Six months or more of specialized experience
- Excellent verbal and written communication skills
- Ability to operate printing, binding and shipping equipment
- Strong consultative and customer service skills
- Ability to multitask in a fast-paced environment
- Basic math skills for POS transaction processing
Job Duties
- Follow instructions of supervisors and assist other team members in performing store functions
- Assist in the training of store team members
- Demonstrate consultative behaviors in a retail environment to understand each customer's individualized need
- Provide customer expertise in printing, signs and graphics and shipping product lines and recommend appropriate FedEx Office products and services
- Provide an outstanding customer service experience by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs
- Ensure all customer problems are resolved quickly and to the satisfaction of the customer
- Take complex customer orders using order systems and provide accurate pricing information
- Assemble parcels and prepare goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels
- Set up and operate printing, binding, and other related equipment using customer supplied original media and documents
- Maintain a safe, clean and orderly retail store
- Ensure confidentiality of customer data and careful handling of documents, media, and packages
- Process financial transactions using a Point of Sale terminal (POS), including handling cash and making change
- Clean, repair, and stock all retail store printing and shipping equipment and supplies to provide optimal performance and availability
- Stay current on retail store merchandising materials and ensure proper display of all retail area product and signage
- Take preemptive action to prevent errors and waste
- Complete required financial paperwork and may assist with financial reporting including daily sales, close-outs and bank deposits
- Follow FedEx Office standard operating procedures as well as adhering to legal, HR, safety, customer service and security policies and procedures
- Perform multiple tasks at the same time
- Look for opportunities to improve knowledge and skills within the retail store
- Able to operate with minimal supervision
- Adhere to all FedEx Office team member and retail store standards, as outlined in the team member handbook
- Perform all other duties as needed or required
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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