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Job Overview
Employment Type
Part-time
Job Description
FedEx Office is a renowned retail chain specializing in printing, signs and graphics, and shipping services. As a part of FedEx Corporation, a global leader in logistics and delivery services, FedEx Office operates numerous retail stores across the United States providing essential business services designed to meet the needs of consumers and businesses alike. The stores offer a wide variety of printing solutions, including digital printing, document finishing, banners, signs, customized marketing materials, and shipping services complemented by expert assistance from well-trained team members. With a strong focus on customer satisfaction and quality service, FedEx Office plays a significant role... Show More
Job Requirements
- Ability to stand during entire shift, excluding meal and rest periods
- Ability to move and lift 55 pounds
- Ability, on a consistent basis, to bend/twist at the waist and knees
- Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members
- Ability, on a consistent basis, to perform work activities requiring cooperation and instruction
- Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure
- Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
- Ability, on a consistent basis, to work with minimal supervision
- Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business
- High school diploma or equivalent education
- 6+ months of specialized experience
- Excellent verbal and written communication skills
Job Qualifications
- High school diploma or equivalent education
- 6+ months of specialized experience
- Excellent verbal and written communication skills
- Ability to operate printing, binding, and shipping equipment
- Strong customer service and consultative selling skills
- Ability to perform multiple tasks in a fast-paced retail environment
Job Duties
- Follows instructions of supervisors and assists other team members in performing store functions
- Assists in the training of store team members
- Demonstrates consultative behaviors in a retail environment to understand each customer’s individualized need
- Provides customer expertise in printing, signs and graphics and shipping product lines and can recommend appropriate FedEx Office products and services
- Provides an outstanding customer service experience by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs
- Ensures all customer problems are resolved quickly and to the satisfaction of the customer
- Takes complex customer orders using order systems and provides accurate pricing information
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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