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Retail Customer Service Associate

Job Overview

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Employment Type

Consulting
Hourly
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Compensation

Hourly
Range $22.10 - $25.97
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Work Schedule

Standard Hours
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Benefits

Health Insurance
Vision Insurance
Dental Insurance
Retirement Plan
Tuition Reimbursement
Paid Time Off
Employee Discounts

Job Description

FedEx Office is a leading provider of office services, including printing, shipping, and graphic solutions, catering to a diverse clientele ranging from individuals to corporations. Renowned for its commitment to quality and customer satisfaction, FedEx Office operates numerous retail stores that serve as convenient, one-stop locations for all printing and shipping needs. With a focus on innovation and technology, the company continually enhances its service offerings to meet the evolving demands of today’s customers. FedEx Office promotes a culture of teamwork, professionalism, and excellence, providing an inclusive and supportive environment for its employees.

The role of a Store Consul... Show More

Job Requirements

  • High school diploma or equivalent education
  • 6+ months of specialized experience
  • excellent verbal and written communication skills
  • ability to stand during entire shift excluding breaks
  • ability to move and lift up to 55 pounds
  • consistent ability to bend and twist at waist and knees
  • ability to communicate effectively with customers and team members
  • ability to work cooperatively and follow instructions
  • ability to function under pressure in a fast-paced environment
  • ability to maintain concentration for extended periods
  • ability to work with minimal supervision
  • regular attendance and punctuality

Job Qualifications

  • High school diploma or equivalent
  • minimum 6 months of specialized experience
  • excellent verbal and written communication skills
  • ability to manage multiple tasks in a fast-paced environment
  • strong customer service orientation
  • ability to operate printing and shipping equipment
  • proficiency with Point of Sale systems
  • ability to maintain confidentiality
  • basic math and cash handling skills
  • ability to work independently and as part of a team

Job Duties

  • Follow instructions of supervisors and assist team members in store functions
  • assist in training store team members
  • demonstrate consultative behaviors to understand customer needs
  • provide expertise in printing, signs and graphics, and shipping
  • recommend appropriate FedEx Office products and services
  • provide outstanding customer service by anticipating needs and offering solutions
  • resolve customer problems promptly
  • take complex customer orders and provide accurate pricing
  • assemble parcels and prepare items for shipping
  • operate printing, binding, and related equipment
  • maintain a safe, clean, and orderly store
  • ensure confidentiality of customer data and handle documents carefully
  • process financial transactions using POS terminal
  • clean, repair, and stock retail store equipment and supplies
  • keep retail merchandise displays updated
  • take action to prevent errors and waste
  • complete financial paperwork and assist with reporting
  • adhere to company policies and procedures
  • perform multiple tasks simultaneously
  • seek opportunities to improve knowledge and skills
  • operate with minimal supervision
  • adhere to team member standards
  • perform all other duties as required

Job Qualifications

Experience

Entry Level (1-2 years)


Job Location

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