Job Overview
Employment Type
Full-time
Part-time
Hourly
Compensation
Type:
Hourly
Rate:
Range $22.10 - $25.97
Work Schedule
Standard Hours
Benefits
Health Insurance
Vision Insurance
Dental Insurance
retirement plans
Tuition Reimbursement
Paid Time Off
Employee Discounts
Job Description
FedEx Office is a leading provider in the printing, signage, graphic solutions, and shipping industries, renowned for delivering exceptional service and innovative solutions to customers nationwide. With a strong emphasis on customer satisfaction, operational excellence, and continuous improvement, FedEx Office maintains its position as a trusted partner for businesses and individuals seeking reliable and comprehensive retail printing and shipping services. The company fosters a quality-driven culture focused on market-leading customer experiences, financial returns, and operational efficiency. By embracing quality science and a commitment to improvement, FedEx Office empowers its team members to contribute meaningfully to the company's success while enjoying... Show More
Job Requirements
- High school diploma or equivalent education
- Six months or more of specialized experience
- Excellent verbal and written communication skills
- Ability to stand for entire shift excluding meal and rest periods
- Ability to move and lift 55 pounds
- Ability to bend and twist at the waist and knees consistently
- Ability to communicate effectively with customers, vendors, and team members
- Ability to cooperate with instructions and work in a fast-paced environment under pressure
- Ability to maintain attention and concentration for extended periods
- Ability to work with minimal supervision
- Ability to report regularly to work and maintain established business hours
Job Qualifications
- High school diploma or equivalent education
- Six months or more of specialized experience
- Excellent verbal and written communication skills
- Ability to operate all store equipment safely and efficiently
- Strong customer service and consultative selling skills
- Effective multitasking and time management abilities
- Basic math skills for transaction processing
- Ability to work independently and as part of a team
Job Duties
- Follow instructions of supervisors and assist other team members in performing store functions
- Assist in the training of store team members
- Demonstrate consultative behaviors in a retail environment to understand each customer's individualized need
- Provide customer expertise in printing, signs and graphics, and shipping product lines and recommend appropriate FedEx Office products and services
- Provide an outstanding customer service experience by anticipating customer needs, suggesting alternatives, and finding solutions
- Ensure all customer problems are resolved quickly and satisfactorily
- Take complex customer orders using order systems and provide accurate pricing information
- Assemble parcels, prepare goods for shipping by wrapping, inserting in containers, weighing, and labeling parcels
- Set up and operate printing, binding, and related equipment using customer-supplied media
- Maintain a safe, clean, and orderly retail store
- Ensure confidentiality of customer data and careful handling of documents, media, and packages
- Process financial transactions using POS terminals including cash handling and making change
- Clean, repair, and stock all retail store printing and shipping equipment and supplies
- Stay current on retail store merchandising materials and product displays
- Take preemptive actions to prevent errors and waste
- Complete required financial paperwork and assist with daily sales, close-outs, and bank deposits
- Follow FedEx Office standard operating procedures and legal, safety, customer service policies
- Perform multiple tasks simultaneously
- Look for opportunities to improve knowledge and skills
- Operate with minimal supervision
- Adhere to team member and retail store standards
- Perform additional duties as assigned
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Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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