Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $18.35 - $21.57
Benefits
Health Insurance
Vision Insurance
Dental Insurance
Retirement Plan
Tuition Reimbursement
Paid Time Off
Employee Discounts
Job Description
FedEx Office is a renowned leader in the retail printing, signs, graphics, and shipping industry, providing a wide array of services to both individual and business customers. With a commitment to quality, convenience, and outstanding customer service, FedEx Office operates hundreds of retail locations across the United States, catering to the diverse needs of its customers. The company is known for its innovative solutions in printing and shipping, offering products that range from simple document printing to complex marketing materials and custom signage. Embracing a customer-centric philosophy, FedEx Office continually strives to enhance the customer experience by integrating technology, extensive... Show More
Job Requirements
- High school diploma or equivalent education
- Six months or more of specialized experience
- Excellent verbal and written communication skills
- Meet all FedEx Office employment qualifications in force at time of hiring
- Meet hiring criteria and transfer requirements if currently employed at FedEx Office
- Ability to stand for the entire shift excluding breaks
- Ability to move and lift 55 pounds
- Ability to bend and twist at the waist and knees regularly
- Ability to communicate effectively with customers, vendors, and team members
- Ability to perform work activities requiring cooperation and instruction
- Ability to function in a fast-paced environment under substantial pressure
- Ability to maintain attention and concentration for extended periods
- Ability to work with minimal supervision
- Ability to report regularly to work and maintain business hours
Job Qualifications
- High school diploma or equivalent education
- Six months or more of specialized experience
- Excellent verbal and written communication skills
- Ability to operate printing and shipping equipment
- Strong consultative skills to assess customer needs
- Ability to manage multiple tasks efficiently
- Customer service orientation
- Teamwork and collaboration skills
- Knowledge of financial transaction processing
- Ability to adhere to safety and security protocols
Job Duties
- Follow instructions of supervisors and assist other team members in performing store functions
- Assist in the training of store team members
- Demonstrate consultative behaviors to understand each customer's individualized needs
- Provide customer expertise in printing, signs and graphics, and shipping product lines
- Recommend appropriate FedEx Office products and services
- Provide outstanding customer service by anticipating customer needs and offering solutions
- Resolve all customer problems quickly and to their satisfaction
- Take complex customer orders using order systems and provide accurate pricing information
- Assemble parcels and prepare goods for shipping by wrapping, weighing, and labeling
- Set up and operate printing, binding, and other related equipment using customer documents
- Maintain a safe, clean and orderly retail store
- Ensure confidentiality of customer data and handle documents and packages carefully
- Process financial transactions using a Point of Sale terminal including cash handling
- Clean, repair, and stock all retail store printing and shipping equipment and supplies
- Stay current on merchandising materials and ensure proper product display
- Take preemptive action to prevent errors and waste
- Complete required financial paperwork and assist with financial reporting
- Follow FedEx Office standard operating procedures and adhere to legal, safety, customer service, and security policies
- Perform multiple tasks at the same time
- Look for opportunities to improve knowledge and skills within the retail store
- Operate with minimal supervision
- Adhere to all team member and retail store standards as outlined in the handbook
- Perform all other duties as needed or required
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Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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