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Job Overview
Employment Type
Part-time
Compensation
Hourly
Range $16.00 - $17.75
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
employee discount
flexible schedule
Retirement Plan
Employee assistance program
Job Description
FedEx Office is a well-established leader in the retail and business services industry, providing customers with a comprehensive range of solutions in printing, signs and graphics, and shipping services. Known for its commitment to outstanding customer service and innovative business solutions, FedEx Office has built a reputation as a trusted resource for individuals and businesses alike. The company operates retail locations across numerous regions, each staffed by knowledgeable and professional team members dedicated to delivering a seamless customer experience. FedEx Office prides itself on fostering an inclusive and supportive work environment where employees can grow professionally while contributing to the... Show More
Job Requirements
- ability to stand during entire shift excluding meal and rest periods
- ability to move and lift 55 pounds
- ability on a consistent basis to bend and twist at the waist and knees
- ability on a consistent basis to communicate effectively with customers, vendors, and other team members
- ability on a consistent basis to perform work activities requiring cooperation and instruction
- ability on a consistent basis to function in a fast-paced environment under substantial pressure
- ability on a consistent basis to maintain attention and concentration for extended periods of time
- ability on a consistent basis to work with minimal supervision
- ability on a consistent basis to report regularly to work and maintain established business hours to support FedEx Office business
- high school diploma or equivalent education
- 6+ months of specialized experience
- excellent verbal and written communication skills
Job Qualifications
- high school diploma or equivalent education
- excellent verbal and written communication skills
- specialized experience of 6 or more months in a related field
- ability to understand and apply quality concepts in daily work
- knowledge of retail operations and customer service principles
- ability to operate printing, binding, and shipping equipment
- demonstrated ability to handle financial transactions accurately
- capability to work effectively in a team environment
Job Duties
- follow instructions of supervisors and assist other team members in performing store functions
- assist in the training of store team members
- demonstrate consultative behaviors in a retail environment to understand each customer's individualized need
- provide customer expertise in printing, signs and graphics and shipping product lines and recommend appropriate FedEx Office products and services
- provide an outstanding customer service experience by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions
- ensure all customer problems are resolved quickly and to the satisfaction of the customer
- take complex customer orders using order systems and provide accurate pricing information
- assemble parcels and prepare goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels
- set up and operate printing, binding, and other related equipment using customer supplied original media and documents
- maintain a safe, clean and orderly retail Store
- ensure confidentiality of customer data and careful handling of documents, media, and packages
- process financial transactions using a Point of Sale terminal (POS), including handling cash and making change
- clean, repair, and stock all retail store printing and shipping equipment and supplies to provide optimal performance and availability
- stay current on retail Store merchandising materials and ensure proper display of all retail area product and signage
- take preemptive action to prevent errors and waste
- complete required financial paperwork and assist with financial reporting including daily sales, close-outs and bank deposits
- follow FedEx Office standard operating procedures as well as adhering to legal, HR, safety, customer service and security policies and procedures
- perform multiple tasks at the same time
- look for opportunities to improve knowledge and skills within the retail Store
- operate with minimal supervision
- adhere to all FedEx Office team member and retail store standards outlined in the team member handbook
- perform all other duties as needed or required
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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