FedEx Office

Retail Customer Service Associate

Job Overview

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Employment Type

Part-time
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Compensation

Type:
Hourly
Rate:
Range $14.00 - $15.50
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Work Schedule

Standard Hours
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
employee discount
Flexible Schedule
Retirement Plan
Life insurance

Job Description

FedEx Office is a leading provider of printing, shipping, and business services designed to meet the needs of customers ranging from individuals to small businesses and enterprises. Known for its commitment to delivering excellent customer experiences and innovative solutions, FedEx Office operates a nationwide network of retail stores where customers can access a wide array of products and services, including printing, copying, signs and graphics, and shipping. The company places a strong emphasis on quality-driven management to ensure business excellence and financial success through adherence to strict operational standards and continuous improvement initiatives. Employing an inclusive environment, FedEx Office supports... Show More

Job Requirements

  • High school diploma or equivalent education
  • 6+ months of specialized experience
  • Excellent verbal and written communication skills
  • Ability to stand during entire shift excluding meal and rest periods
  • Ability to move and lift 55 pounds
  • Ability to bend and twist at the waist and knees consistently
  • Ability to communicate effectively with customers, vendors, and team members
  • Ability to perform work activities requiring cooperation and instruction
  • Ability to function in a fast-paced environment under substantial pressure
  • Ability to maintain attention and concentration for extended periods
  • Ability to work with minimal supervision
  • Ability to report regularly to work and maintain established business hours

Job Qualifications

  • High school diploma or equivalent education
  • 6+ months of specialized experience
  • Excellent verbal and written communication skills
  • Ability to perform multiple tasks simultaneously
  • Knowledge of print, signs & graphics, and shipping product lines
  • Ability to work with minimal supervision
  • Familiarity with customer service best practices

Job Duties

  • Take complex customer orders using order systems
  • Provide accurate pricing and product information
  • Operate and maintain printing, binding, and other related equipment
  • Assemble parcels and prepare goods for shipping
  • Maintain a safe, clean, and orderly retail store
  • Process financial transactions using a Point of Sale terminal
  • Assist in training of store team members

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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