Job Overview
Employment Type
Part-time
Compensation
Type:
Hourly
Rate:
Range $14.25 - $15.75
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
employee discount
flexible scheduling
Training and Development
Job Description
FedEx Office is a leading provider in the retail printing, signs and graphics, and shipping sectors, dedicated to delivering high-quality products and exceptional customer service. As a visible presence in many community locations, FedEx Office stores are designed to meet a variety of customer needs, from simple copying tasks to complex shipping solutions and custom print projects. The company is committed to quality-driven management, financial return, and continuous improvement through a culture oriented around quality science principles. FedEx Office values diversity, inclusion, and equal opportunity, striving to accommodate the needs of all qualified applicants and has policies in place to... Show More
Job Requirements
- High school diploma or equivalent education
- Six months or more specialized experience
- Excellent verbal and written communication skills
- Ability to stand during entire shift, excluding meal and rest periods
- Ability to move and lift 55 pounds
- Ability on a consistent basis to bend or twist at the waist and knees
- Ability on a consistent basis to communicate effectively with customers, vendors, and other team members
- Ability on a consistent basis to perform work activities requiring cooperation and instruction
- Ability on a consistent basis to function in a fast-paced environment, under substantial pressure
- Ability on a consistent basis to maintain attention and concentration for extended periods of time
- Ability on a consistent basis to work with minimal supervision
- Ability on a consistent basis to report regularly to work and maintain established business hours in order to support the FedEx Office business
Job Qualifications
- High school diploma or equivalent education
- Six months or more specialized experience
- Excellent verbal and written communication skills
- Ability to operate retail printing and shipping equipment
- Strong customer service and consultation skills
- Ability to perform physical tasks including lifting and moving packages
- Ability to multitask in a fast-paced retail environment
- Basic math and cash handling proficiency
Job Duties
- Follow instructions of supervisors and assist other team members in performing store functions
- Assist in the training of store team members
- Demonstrate consultative behaviors in a retail environment to understand each customer's individualized need
- Provide customer expertise in printing, signs and graphics and shipping product lines and recommend appropriate FedEx Office products and services
- Provide an outstanding customer service experience by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs
- Ensure all customer problems are resolved quickly and to the satisfaction of the customer
- Take complex customer orders using order systems and provide accurate pricing information
- Assemble parcels and prepare goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels
- Set up and operate printing, binding, and other related equipment using customer supplied original media and documents
- Maintain a safe, clean and orderly retail store
- Ensure confidentiality of customer data and careful handling of documents, media, and packages
- Process financial transactions using a point of sale terminal including handling cash and making change
- Clean, repair, and stock all retail store printing and shipping equipment and supplies to provide optimal performance and availability
- Stay current on retail store merchandising materials and ensure proper display of all retail area product and signage
- Take preemptive action to prevent errors and waste
- Complete required financial paperwork and may assist with financial reporting including daily sales, close-outs and bank deposits
- Follow FedEx Office standard operating procedures as well as adhering to legal, HR, safety, customer service and security policies and procedures
- Perform multiple tasks at the same time
- Look for opportunities to improve knowledge and skills within the retail store
- Able to operate with minimal supervision
- Adhere to all FedEx Office team member and retail store standards, as outlined in the team member handbook
- Perform all other duties as needed or required
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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