Job Overview
Employment Type
Part-time
Compensation
Type:
Hourly
Rate:
Range $15.00 - $16.50
Work Schedule
Standard Hours
Benefits
Health Insurance
Vision Insurance
Dental Insurance
Retirement Plan
Tuition Reimbursement
Paid Time Off
Employee Discounts
Job Description
FedEx Office is a prominent retail chain renowned for providing comprehensive business services, including printing, signs and graphics, and shipping solutions. With a reputation for delivering high-quality products and exceptional customer service, FedEx Office operates numerous locations throughout the United States, catering to both individual and corporate clients. The company emphasizes innovation, reliability, and customer satisfaction, making it a preferred choice for a wide range of print and shipping needs. As part of its commitment to quality and excellence, FedEx Office fosters an inclusive work environment that values diversity and offers opportunities for professional growth. The organization is dedicated to... Show More
Job Requirements
- High school diploma or equivalent education
- 6+ months of specialized experience
- Excellent verbal and written communication skills
- Ability to stand during entire shift excluding meal and rest periods
- Ability to move and lift 55 pounds
- Ability to bend and twist at waist and knees consistently
- Ability to communicate effectively with customers, vendors, and team members
- Ability to perform work activities requiring cooperation and instruction
- Ability to function in a fast-paced environment under substantial pressure
- Ability to maintain attention and concentration for extended periods
- Ability to work with minimal supervision
- Ability to report regularly to work and maintain established business hours
Job Qualifications
- High school diploma or equivalent education
- 6+ months of specialized experience in retail or customer service
- Strong verbal and written communication skills
- Experience operating point of sale systems
- Knowledge of printing, shipping, and signage products preferred
- Ability to manage multiple tasks in a fast-paced environment
- Demonstrated consultative customer service skills
- Ability to maintain confidentiality of customer data
- Ability to operate and maintain retail equipment
- Basic problem-solving and decision-making skills
Job Duties
- Follow instructions of supervisors and assist other team members in performing store functions
- Assist in the training of store team members
- Demonstrate consultative behaviors to understand each customer's individualized need
- Provide customer expertise in printing, signs and graphics, and shipping product lines and recommend appropriate FedEx Office products and services
- Provide outstanding customer service using consultative skills to anticipate customer needs, suggest alternatives, and find solutions
- Resolve customer problems quickly and to satisfaction
- Take complex customer orders using order systems and provide accurate pricing information
- Assemble parcels and prepare goods for shipping
- Set up and operate printing, binding, and related equipment using customer supplied originals
- Maintain a safe, clean, and orderly retail store
- Ensure confidentiality of customer data and handle documents, media, and packages carefully
- Process financial transactions using POS terminal, including handling cash and making change
- Clean, repair, and stock retail store printing and shipping equipment and supplies
- Stay current on store merchandising materials and ensure proper product and signage display
- Take preemptive action to prevent errors and waste
- Complete required financial paperwork and assist with financial reporting
- Follow FedEx Office standard operating procedures and adhere to legal, HR, safety, customer service, and security policies
- Perform multiple tasks simultaneously
- Improve knowledge and skills within the retail store
- Operate with minimal supervision
- Adhere to team member and retail store standards
- Perform other duties as needed or required
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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