Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $14.25 - $15.75
Work Schedule
Standard Hours
Benefits
Health Insurance
Vision Insurance
Dental Insurance
Retirement Plan
Tuition Reimbursement
Paid Time Off
employee discount
Job Description
FedEx Office is a leading retail provider specializing in printing, signs and graphics, and shipping services, offering customers comprehensive solutions for their business and personal needs. As a part of FedEx Corporation, FedEx Office operates hundreds of locations across the United States, providing convenient access to critical document management and shipping services backed by the trusted FedEx brand. The company is committed to delivering exceptional customer service and innovative products tailored to individual needs, thus maintaining its reputation as a go-to destination for office and printing solutions.
The Store Consultant role at FedEx Office is pivotal in ensuring a... Show More
The Store Consultant role at FedEx Office is pivotal in ensuring a... Show More
Job Requirements
- High school diploma or equivalent education
- six or more months of specialized experience
- excellent verbal and written communication skills
- ability to stand during entire shift excluding meal and rest periods
- ability to move and lift 55 pounds
- ability to bend and twist at the waist and knees consistently
- ability to communicate effectively with customers, vendors, and team members
- ability to perform work requiring cooperation and instruction
- ability to function in a fast-paced environment under pressure
- ability to maintain attention and concentration for extended periods
- ability to work with minimal supervision
- ability to report regularly to work and maintain established business hours to support FedEx Office business.
Job Qualifications
- High school diploma or equivalent education
- six or more months of specialized experience
- excellent verbal and written communication skills
- ability to operate printing and binding equipment
- customer service experience preferred
- basic math skills for processing transactions
- ability to multitask in a fast-paced environment
- ability to resolve customer issues effectively
- familiarity with POS systems
- ability to maintain confidentiality of customer data and documents
- strong organizational skills
- ability to work independently and as part of a team
- willingness to follow company policies and procedures.
Job Duties
- Follow instructions of supervisors and assist other team members in performing store functions
- assist in the training of store team members
- demonstrate consultative behaviors in a retail environment to understand each customer’s individualized needs
- provide customer expertise in printing, signs and graphics, and shipping product lines and recommend appropriate FedEx Office products and services
- provide an outstanding customer service experience by anticipating customer needs, suggesting alternatives, and finding solutions
- ensure all customer problems are resolved quickly and to customer satisfaction
- take complex customer orders using order systems and provide accurate pricing information
- assemble parcels and prepare goods for shipping by wrapping items, inserting into shipping containers, weighing packages, and affixing labels
- set up and operate printing, binding, and related equipment using customer-supplied media and documents
- maintain a safe, clean, and orderly retail store
- ensure confidentiality of customer data and careful handling of documents, media, and packages
- process financial transactions using POS terminal, including handling cash and making change
- clean, repair, and stock all retail store printing and shipping equipment and supplies to ensure optimal performance and availability
- stay current on retail store merchandising materials and ensure proper display of products and signage
- take preemptive actions to prevent errors and waste
- complete required financial paperwork and assist with financial reporting such as daily sales, close-outs, and bank deposits
- follow FedEx Office standard operating procedures and adhere to legal, HR, safety, customer service, and security policies
- perform multiple tasks simultaneously
- seek opportunities to improve knowledge and skills within the retail store
- operate with minimal supervision
- adhere to all FedEx Office team member and retail store standards as outlined in the team member handbook
- perform all other duties as needed or required.
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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