Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $13.00 - $14.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
employee discount
Retirement Plan
Life insurance
Disability insurance
Job Description
FedEx Office is a leading retail provider specializing in printing, signs and graphics, and shipping solutions. As a part of the globally recognized FedEx brand, FedEx Office focuses on delivering high-quality customer service and comprehensive business solutions to meet the diverse needs of individuals and organizations alike. With numerous store locations across the United States, FedEx Office plays a vital role in supporting commerce by offering accessible and reliable services such as document printing, marketing materials production, package shipping, and office supplies. The company is dedicated to creating a welcoming retail environment where customers can find expert advice and professional... Show More
Job Requirements
- High school diploma or equivalent education
- 6+ months of specialized experience
- Excellent verbal and written communication skills
- Ability to stand for entire shift excluding meal and rest periods
- Ability to move and lift 55 pounds
- Ability to bend and twist at waist and knees consistently
- Ability to communicate effectively with customers, vendors, and team members
- Ability to perform work activities requiring cooperation and instruction
- Ability to function in a fast-paced environment under substantial pressure
- Ability to maintain attention and concentration for extended periods
- Ability to work with minimal supervision
- Ability to report regularly to work and maintain established business hours to support FedEx Office business
Job Qualifications
- High school diploma or equivalent education
- At least 6 months of specialized experience
- Excellent verbal and written communication skills
- Ability to operate printing, binding, and other related equipment
- Strong customer service and consultative skills
- Ability to work effectively both independently and within a team
- Basic proficiency with point of sale (POS) systems
- Understanding of retail merchandising and inventory management
- Ability to handle financial transactions accurately
- Knowledge of safety and security policies in a retail environment
Job Duties
- Follow instructions of supervisors and assist other team members in performing store functions
- Assist in the training of store team members
- Demonstrate consultative behaviors in a retail environment to understand each customer's individualized need
- Provide customer expertise in printing, signs and graphics and shipping product lines and recommend appropriate FedEx Office products and services
- Provide an outstanding customer service experience by anticipating customer needs, suggesting alternatives, and finding solutions
- Resolve customer problems quickly and to the customer's satisfaction
- Take complex customer orders using order systems and provide accurate pricing information
- Assemble parcels and prepare goods for shipping by wrapping, weighing, and labeling packages
- Set up and operate printing, binding, and other related equipment using customer-supplied media
- Maintain a safe, clean, and orderly retail store
- Ensure confidentiality of customer data and proper handling of documents and packages
- Process financial transactions including cash handling using POS terminal
- Clean, repair, and stock retail store printing and shipping equipment and supplies
- Stay current on retail store merchandising materials and ensure proper product display
- Take preemptive action to prevent errors and waste
- Complete required financial paperwork and assist with financial reporting
- Follow FedEx Office standard operating procedures and adhere to all company policies and guidelines
- Perform multiple tasks simultaneously
- Seek opportunities to improve knowledge and skills
- Operate with minimal supervision
- Adhere to all FedEx Office team member and retail store standards
- Perform all other duties as needed or required
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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