Job Overview
Employment Type
Part-time
Compensation
Type:
Hourly
Rate:
Range $14.00 - $16.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
employee discount
Retirement Plan
Life insurance
Paid holidays
Job Description
FedEx Office is a leading provider of business services, offering retail solutions that combine print, signs and graphics, and shipping services to both individual and corporate customers. As part of the extensive FedEx network, FedEx Office operates numerous retail stores across the country, providing accessible, convenient, and high-quality services designed to meet the unique needs of a diverse clientele. The company values customer service excellence, operational efficiency, and innovative solutions as core elements to its business strategy. Its retail environments are designed to offer a seamless experience, supported by knowledgeable associates and advanced technology to ensure customer satisfaction and business... Show More
Job Requirements
- high school diploma or equivalent education
- 6 plus months of specialized experience
- excellent verbal and written communication skills
- ability to stand for entire shift excluding meal and rest periods
- ability to move and lift 55 pounds
- ability to bend and twist at the waist and knees
- ability to communicate effectively with customers, vendors, and other team members
- ability to perform work activities requiring cooperation and instruction
- ability to function in a fast-paced environment under substantial pressure
- ability to maintain attention and concentration for extended periods
- ability to work with minimal supervision
- ability to report regularly to work and maintain established business hours
Job Qualifications
- high school diploma or equivalent education
- 6 plus months of specialized experience
- excellent verbal and written communication skills
- ability to multitask effectively
- ability to work independently with minimal supervision
- ability to work effectively in a fast-paced retail environment
- experience with retail customer service
- familiarity with print, shipping, and graphic product lines is beneficial but not required
Job Duties
- Follow instructions of supervisors and assist other team members in performing store functions
- assist in the training of store team members
- demonstrate consultative behaviors in a retail environment to understand each customer's individualized need
- provide customer expertise in printing, signs and graphics and shipping product lines and recommend appropriate FedEx Office products and services
- provide an outstanding customer service experience by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs
- ensure all customer problems are resolved quickly and to the satisfaction of the customer
- take complex customer orders using order systems and provide accurate pricing information
- assemble parcels and prepare goods for shipping by wrapping items, inserting items into shipping containers, weighing packages, and affixing labels
- set up and operate printing, binding, and other related equipment using customer supplied original media and documents
- maintain a safe, clean and orderly retail store
- ensure confidentiality of customer data and careful handling of documents, media, and packages
- process financial transactions using a POS terminal, including handling cash and making change
- clean, repair, and stock all retail store printing and shipping equipment and supplies
- stay current on retail store merchandising materials and ensure proper display of all retail area product and signage
- take preemptive action to prevent errors and waste
- complete required financial paperwork and assist with financial reporting including daily sales, close-outs and bank deposits
- follow FedEx Office standard operating procedures and adhere to legal, HR, safety, customer service and security policies and procedures
- perform multiple tasks simultaneously
- look for opportunities to improve knowledge and skills within the retail store
- operate with minimal supervision
- adhere to all FedEx Office team member and retail store standards as outlined in the team member handbook
- perform all other duties as needed or required
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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