Job Overview
Employment Type
Part-time
Compensation
Type:
Hourly
Rate:
Range $14.00 - $16.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
employee discount
Retirement Plan
Training and Development
Employee assistance program
Job Description
FedEx Office is a prominent retail and business services company specializing in printing, signs and graphics, and shipping solutions. With a wide network of store locations, FedEx Office provides essential services to customers ranging from individuals to large businesses. The company prides itself on delivering exceptional customer service through innovative technology and experienced staff. As part of one of the world’s most recognized logistics and courier service brands, FedEx Office emphasizes quality service, convenience, and speed. The stores offer a variety of print and shipping-related products and services, including document printing, custom signage, graphic displays, packaging, and shipment facilitation, making... Show More
Job Requirements
- High school diploma or equivalent education
- 6+ months of specialized experience
- excellent verbal and written communication skills
- ability to stand during entire shift excluding breaks
- ability to move and lift up to 55 pounds
- consistent ability to bend and twist at waist and knees
- effective communication with customers, vendors, and team members
- ability to perform work activities requiring cooperation and instruction
- ability to function in fast-paced, high pressure environment
- ability to maintain concentration for extended periods
- ability to work with minimal supervision
- regular attendance and adherence to established business hours
Job Qualifications
- High school diploma or equivalent education
- excellent verbal and written communication skills
- specialized experience of 6 months or more
- ability to operate printing and shipping equipment
- capable of working efficiently in a fast-paced retail environment
- strong teamwork and training capabilities
Job Duties
- Follow instructions of supervisors and assist other team members in performing store functions
- assist in the training of store team members
- demonstrate consultative behaviors in a retail environment to understand each customer's individualized need
- provide customer expertise in printing, signs and graphics and shipping product lines and recommend appropriate FedEx Office products and services
- provide an outstanding customer service experience by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions
- ensure all customer problems are resolved quickly and to customer satisfaction
- take complex customer orders using order systems and provide accurate pricing information
- assemble parcels and prepare goods for shipping by wrapping items, inserting into containers, weighing packages, and affixing labels
- set up and operate printing, binding and other related equipment using customer supplied original media
- maintain a safe, clean and orderly retail store
- ensure confidentiality of customer data and careful handling of documents and packages
- process financial transactions using POS terminal, including handling cash and making change
- clean, repair and stock all retail store equipment and supplies
- stay current on merchandizing materials and ensure proper display of product and signage
- take preemptive action to prevent errors and waste
- complete required financial paperwork and assist with reporting including daily sales and bank deposits
- follow FedEx Office operating procedures and policies
- perform multiple tasks simultaneously
- look for opportunities to improve knowledge and skills
- operate with minimal supervision
- adhere to team member and retail store standards
- perform other duties as needed or required
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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