Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $14.00 - $16.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Paid Time Off
Retirement benefits
Employee Discounts
Training and Development
Career growth opportunities
Employee assistance program
Job Description
FedEx Office is a prominent retail chain that specializes in providing a variety of printing, shipping, and graphic services to individuals and businesses alike. Established as a trusted brand in the logistics and retail industry, FedEx Office is known for its customer-centric approach and dedication to delivering high-quality products and exceptional service. As a leader in the sector, the company offers well-rounded support for clients needing reliable solutions for their printing and shipping needs. The establishment prides itself on innovation, quality, and a comprehensive suite of services designed to cater to diverse customer requirements, ranging from standard document printing to... Show More
Job Requirements
- High school diploma or equivalent education
- 6+ months of specialized experience
- excellent verbal and written communication skills
- ability to stand during entire shift excluding meal and rest periods
- ability to move and lift 55 pounds
- ability to bend/twist at the waist and knees consistently
- ability to communicate effectively with customers, vendors, and other team members consistently
- ability to perform work activities requiring cooperation and instruction consistently
- ability to function in a fast-paced environment under substantial pressure consistently
- ability to maintain attention and concentration for extended periods consistently
- ability to work with minimal supervision consistently
- ability to report regularly to work and maintain established business hours
Job Qualifications
- High school diploma or equivalent education
- excellent verbal and written communication skills
- 6+ months of specialized experience
- ability to operate printing and shipping equipment
- strong customer service orientation
- proficiency in order processing systems
- teamwork and collaboration skills
- ability to multitask and work in a fast-paced environment
Job Duties
- Follow instructions of supervisors and assist other team members in performing store functions
- assist in the training of store team members
- demonstrate consultative behaviors in a retail environment to understand each customer's individualized need
- provide customer expertise in printing, signs and graphics and shipping product lines and recommend appropriate FedEx Office products and services
- provide an outstanding customer service experience by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs
- ensure all customer problems are resolved quickly and to the satisfaction of the customer
- take complex customer orders using order systems and provide accurate pricing information
- assemble parcels and prepare goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels
- set up and operate printing, binding, and other related equipment using customer supplied original media and documents
- maintain a safe, clean and orderly retail store
- ensure confidentiality of customer data and careful handling of documents, media, and packages
- process financial transactions using a Point of Sale terminal (POS), including handling cash and making change
- clean, repair, and stock all retail store printing and shipping equipment and supplies to provide optimal performance and availability
- stay current on retail store merchandising materials and ensure proper display of all retail area product and signage
- take preemptive action to prevent errors and waste
- complete required financial paperwork and may assist with financial reporting including daily sales, close-outs and bank deposits
- follow FedEx Office standard operating procedures as well as adhering to legal, HR, safety, customer service and security policies and procedures
- perform multiple tasks at the same time
- look for opportunities to improve knowledge and skills within the retail store
- able to operate with minimal supervision
- adhere to all FedEx Office team member and retail store standards, as outlined in the team member handbook
- perform other duties as needed or required
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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