Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $14.00 - $16.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Flexible spending account
Career development opportunities
Job Description
FedEx Office is a leading retail provider specializing in printing, signs and graphics, and shipping services tailored to meet the diverse needs of businesses and individual customers. As a prominent player in the retail and shipping industry, FedEx Office has established a strong reputation for delivering exceptional customer service, innovative product solutions, and reliable shipping options. The company is dedicated to providing quality-driven management and a culture that embraces continuous improvement, business excellence, and a commitment to customer satisfaction. FedEx Office values diversity and inclusion, offering reasonable accommodations to qualified individuals and adhering to fair hiring practices in compliance with... Show More
Job Requirements
- High school diploma or equivalent education
- 6+ months of specialized experience
- Excellent verbal and written communication skills
- Ability to stand during entire shift, excluding meal and rest periods
- Ability to move and lift 55 pounds
- Ability, on a consistent basis, to bend/twist at the waist and knees
- Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members
- Ability, on a consistent basis, to perform work activities requiring cooperation and instruction
- Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure
- Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
- Ability, on a consistent basis, to work with minimal supervision
- Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business
- Regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position
Job Qualifications
- High school diploma or equivalent education
- Excellent verbal and written communication skills
- Knowledge of print, signs & graphics, and shipping product lines
- Ability to operate printing, binding, and related equipment
- Proven customer service experience in a retail or service-oriented environment
Job Duties
- Follows instructions of supervisors and assists other team members in performing store functions
- Assists in the training of store team members
- Demonstrates consultative behaviors in a retail environment to understand each customer's individualized need
- Provides customer expertise in printing, signs and graphics and shipping product lines and can recommend appropriate FedEx Office products and services
- Provides an outstanding customer service experience by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs
- Ensures all customer problems are resolved quickly and to the satisfaction of the customer
- Takes complex customer orders using order systems and provides accurate pricing information
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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