Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $13.00 - $14.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
equal opportunity employment
Job Description
FedEx Office is a leading provider of full-service printing, signs & graphics, and shipping solutions, dedicated to facilitating business and personal communication needs through innovative, customer-centric services. As a subsidiary of FedEx Corporation, this renowned establishment operates numerous retail locations across the United States, consistently delivering a superior customer experience that blends convenience, quality, and expertise. Specializing in document solutions, graphic production, and shipment services, FedEx Office empowers customers to realize their ideas with state-of-the-art technology and attentive, knowledgeable staff. Their commitment to quality extends beyond just services, cultivating a culture where every team member contributes to operational excellence and... Show More
Job Requirements
- High school diploma or equivalent education
- Six plus months of specialized experience
- Excellent verbal and written communication skills
- For new hires, must meet all FedEx Office employment qualifications in force at time of hiring
- For current FedEx Office team members, must meet hiring criteria and transfer requirements as outlined in the Team Member Handbook
- Ability to stand during entire shift excluding meal and rest periods
- Ability to move and lift 55 pounds
- Ability on a consistent basis to bend and twist at the waist and knees
- Ability on a consistent basis to communicate effectively with customers, vendors and other team members
- Ability on a consistent basis to perform work activities requiring cooperation and instruction
- Ability on a consistent basis to function in a fast-paced environment under substantial pressure
- Ability on a consistent basis to maintain attention and concentration for extended periods
- Ability on a consistent basis to work with minimal supervision
- Ability on a consistent basis to report regularly to work and maintain established business hours
Job Qualifications
- High school diploma or equivalent education
- Six plus months of specialized experience
- Excellent verbal and written communication skills
- Ability to operate printing and shipping equipment
- Strong consultative and customer service skills
- Ability to work in a fast-paced retail environment
- Basic math skills for pricing and cash handling
- Knowledge of Point of Sale (POS) systems
- Ability to follow safety and company policies
- Proficiency in training and assisting team members
Job Duties
- Follow instructions of supervisors and assist other team members in performing store functions
- Assist in the training of store team members
- Demonstrate consultative behaviors in a retail environment to understand each customer's individualized need
- Provide customer expertise in printing, signs and graphics and shipping product lines and recommend appropriate FedEx Office products and services
- Provide an outstanding customer service experience by anticipating customer needs, suggesting alternatives, and resolving problems quickly to customer satisfaction
- Take complex customer orders using order systems and provide accurate pricing information
- Assemble parcels and prepare goods for shipping by wrapping items, inserting into containers, weighing packages, and affixing labels
- Set up and operate printing, binding, and related equipment using customer supplied media
- Maintain a safe, clean and orderly retail store
- Ensure confidentiality of customer data and handle documents, media, and packages carefully
- Process financial transactions using Point of Sale terminal including handling cash and making change
- Clean, repair, and stock all retail store printing and shipping equipment and supplies
- Stay current on merchandising materials and ensure proper product and signage display
- Take preemptive action to prevent errors and waste
- Complete required financial paperwork and assist with financial reporting including daily sales and close-outs
- Follow FedEx Office standard operating procedures and adhere to legal, HR, safety, customer service and security policies
- Perform multiple tasks simultaneously
- Seek opportunities to improve knowledge and skills within the retail store
- Operate with minimal supervision
- Adhere to all FedEx Office team member and store standards
- Perform other duties as needed or required
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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