Job Overview
Employment Type
Part-time
Compensation
Type:
Hourly
Rate:
Range $14.25 - $15.75
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Job Description
FedEx Office is a leading provider of printing, signs and graphics, and shipping solutions, known for delivering exceptional customer service and comprehensive business support. As a part of the FedEx family, FedEx Office focuses on helping customers with their printing and shipping needs through a network of retail stores offering a wide range of products and services. The company emphasizes quality, innovation, and customer satisfaction, making it a trusted partner for individuals and businesses looking for reliable and efficient solutions. FedEx Office is committed to fostering an inclusive workplace that values diversity and equal opportunity, and it offers reasonable accommodations... Show More
Job Requirements
- High school diploma or equivalent education
- Six months or more of specialized experience
- Excellent verbal and written communication skills
- Ability to stand during entire shift excluding meal and rest periods
- Ability to move and lift up to 55 pounds
- Ability to bend and twist at waist and knees consistently
- Ability to communicate effectively with customers, vendors, and team members
- Ability to perform work activities requiring cooperation and instruction
- Ability to function under substantial pressure in a fast-paced environment
- Ability to maintain attention and concentration for extended periods
- Ability to work with minimal supervision
- Ability to report regularly to work and maintain established business hours
Job Qualifications
- High school diploma or equivalent education
- Six months or more of specialized experience
- Excellent verbal and written communication skills
- Ability to operate printing and binding equipment
- Customer service experience in a retail or related environment
- Ability to work effectively in a fast-paced setting
- Basic knowledge of retail financial transaction processing
- Capability to perform physical tasks such as lifting and moving materials
Job Duties
- Follow instructions of supervisors and assist other team members in performing store functions
- Assist in the training of store team members
- Demonstrate consultative behaviors in a retail environment to understand each customer’s individualized need
- Provide customer expertise in printing, signs and graphics and shipping product lines and recommend appropriate FedEx Office products and services
- Provide an outstanding customer service experience by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs
- Ensure all customer problems are resolved quickly and to the satisfaction of the customer
- Take complex customer orders using order systems and provide accurate pricing information
- Assemble parcels and prepare goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels
- Set up and operate printing, binding, and other related equipment using customer supplied original media and documents
- Maintain a safe, clean and orderly retail Store
- Ensure confidentiality of customer data and careful handling of documents, media, and packages
- Process financial transactions using a Point of Sale terminal (POS), including handling cash and making change
- Clean, repair, and stock all retail store printing and shipping equipment and supplies to provide optimal performance and availability
- Stay current on retail Store merchandising materials and ensure proper display of all retail area product and signage
- Take preemptive action to prevent errors and waste
- Complete required financial paperwork and may assist with financial reporting including daily sales, close-outs and bank deposits
- Follow FedEx Office standard operating procedures and adhere to legal, HR, safety, customer service and security policies and procedures
- Perform multiple tasks at the same time
- Look for opportunities to improve knowledge and skills within the retail Store
- Operate with minimal supervision
- Adhere to all FedEx Office team member and retail store standards as outlined in the team member handbook
- Perform all other duties as needed or required
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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