Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $16.00 - $17.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Paid holidays
Life insurance
Job Description
FedEx Office is a prominent retail business specializing in providing customers with a wide range of printing, shipping, and signage solutions. As part of the global FedEx network, the company is recognized for delivering reliable services with a strong emphasis on customer satisfaction, innovation, and quality. FedEx Office locations offer a comprehensive suite of services including print and copy services, graphic solutions, and shipping options to accommodate personal, professional, and business needs. With a focus on convenience and efficiency, FedEx Office serves a diverse clientele ranging from individual customers to large corporations. The workplace culture fosters collaboration, continuous improvement, and... Show More
Job Requirements
- High school diploma or equivalent education
- 6+ months of specialized experience
- excellent verbal and written communication skills
- ability to stand for entire shift
- ability to move and lift 55 pounds
- ability to bend and twist at waist and knees consistently
- ability to communicate effectively with customers, vendors and team members
- ability to perform work requiring cooperation and instruction
- ability to function in a fast-paced environment under pressure
- ability to maintain attention for extended periods
- ability to work with minimal supervision
- ability to report regularly to work and maintain established business hours
Job Qualifications
- High school diploma or equivalent education
- 6+ months of specialized experience in retail or customer service
- excellent verbal and written communication skills
- ability to operate various printing and shipping equipment
- basic computer literacy and proficiency with point of sale systems
- strong problem-solving and consultative sales skills
- capability to work in a fast-paced retail environment
- ability to manage multiple tasks and projects efficiently
Job Duties
- Follow instructions of supervisors and assist other team members in performing store functions
- assist in the training of store team members
- demonstrate consultative behaviors in a retail environment to understand each customer's individualized need
- provide customer expertise in printing, signs and graphics and shipping product lines and recommend appropriate FedEx Office products and services
- provide an outstanding customer service experience by using consultative skills to anticipate customer needs, suggest alternatives and find solutions
- ensure all customer problems are resolved quickly and to the satisfaction of the customer
- take complex customer orders using order systems and provide accurate pricing information
- assemble parcels and prepare goods for shipping by wrapping items, inserting into shipping containers, weighing packages and affixing labels
- set up and operate printing, binding, and other related equipment
- maintain a safe, clean and orderly retail store
- ensure confidentiality of customer data and careful handling of documents, media and packages
- process financial transactions using a Point of Sale terminal including handling cash and making change
- clean, repair and stock retail store printing and shipping equipment and supplies
- stay current on retail store merchandising materials and ensure proper display of all product and signage
- take preemptive action to prevent errors and waste
- complete financial paperwork and assist with financial reporting including daily sales, close-outs and bank deposits
- follow FedEx Office standard operating procedures and adhere to legal, HR, safety, customer service and security policies
- perform multiple tasks simultaneously
- look for opportunities to improve knowledge and skills
- operate with minimal supervision
- adhere to all team member and store standards
- perform all other duties as needed or required
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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