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Retail Customer Service Associate

Job Overview

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Employment Type

Full-time
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Compensation

Type:
Hourly
Rate:
Range $15.00 - $17.00
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Work Schedule

Standard Hours
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Benefits

Health Insurance
Vision Insurance
Dental Insurance
Retirement Plan
Tuition Reimbursement
Paid Time Off
Employee Discounts

Job Description

FedEx Office is a leading provider of business services, including printing, signs and graphics, and shipping solutions. With a commitment to delivering excellent customer service and high-quality products, FedEx Office operates numerous retail locations designed to meet the needs of both individual and business customers. The company prides itself on fostering a collaborative work environment where employees are encouraged to grow and excel in their roles. As part of an industry leader like FedEx, team members enjoy the stability and opportunities for advancement that come with working for a globally recognized brand dedicated to innovation and customer satisfaction.

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Job Requirements

  • High school diploma or equivalent education
  • 6 plus months of specialized experience
  • excellent verbal and written communication skills
  • ability to stand during entire shift
  • ability to move and lift 55 pounds
  • ability to bend and twist at the waist and knees
  • ability to communicate effectively with customers, vendors, and team members
  • ability to perform work activities requiring cooperation and instruction
  • ability to function in a fast-paced environment under pressure
  • ability to maintain attention and concentration for extended periods
  • ability to work with minimal supervision
  • ability to report regularly to work and maintain established business hours
  • must meet FedEx Office employment qualifications at time of hiring
  • must meet transfer requirements if current team member

Job Qualifications

  • High school diploma or equivalent education
  • at least 6 months of specialized experience
  • excellent verbal and written communication skills
  • ability to operate printing and shipping equipment
  • customer service experience in a retail environment
  • basic financial transaction processing skills
  • ability to work in a fast-paced environment
  • strong teamwork and cooperation skills
  • ability to manage multiple responsibilities simultaneously
  • problem-solving skills
  • adherence to company policies and procedures

Job Duties

  • Follow instructions of supervisors and assist other team members in performing store functions
  • assist in the training of store team members
  • demonstrate consultative behaviors to understand each customer's individualized needs
  • provide expertise in printing, signs, graphics, and shipping product lines
  • recommend appropriate FedEx Office products and services
  • resolve customer problems quickly and satisfactorily
  • take complex customer orders and provide accurate pricing information
  • assemble parcels and prepare goods for shipping
  • operate printing, binding, and related equipment
  • maintain a safe, clean, and orderly retail store
  • ensure confidentiality of customer data
  • process financial transactions using POS terminal
  • clean, repair, and stock retail store equipment and supplies
  • maintain retail merchandising materials and displays
  • take preemptive actions to prevent errors and waste
  • complete required financial paperwork and assist with financial reporting
  • follow FedEx Office standard operating procedures and policies
  • perform multiple tasks simultaneously
  • manage retail supply and production queue
  • work independently with minimal supervision
  • adhere to FedEx Office team member and retail store standards
  • perform other duties as needed or required

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

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please contact the employer.