Job Overview
Employment Type
Part-time
Compensation
Type:
Hourly
Rate:
Range $15.00 - $17.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Vision Insurance
Dental Insurance
Retirement Plan
Tuition Reimbursement
Paid Time Off
Employee Discounts
Job Description
FedEx Office is a dynamic and customer-centric retail company specializing in print, signs, graphics, and shipping services. As a leading provider in the industry, FedEx Office is dedicated to delivering exceptional customer experiences through a comprehensive range of products and services. The company fosters an inclusive and quality-driven culture aimed at excellence in customer service, operational efficiency, and financial performance. They continuously invest in employee development and provide opportunities for professional growth while maintaining a safe and supportive work environment. The company strives to ensure all team members are knowledgeable and equipped to contribute effectively to its mission of serving... Show More
Job Requirements
- High school diploma or equivalent education
- 6+ months of specialized experience
- excellent verbal and written communication skills
- ability to stand during entire shift excluding meal and rest periods
- ability to move and lift 55 pounds
- ability on a consistent basis to bend or twist at the waist and knees
- ability on a consistent basis to communicate effectively with customers, vendors and other team members
- ability on a consistent basis to perform work activities requiring cooperation and instruction
- ability on a consistent basis to function in a fast-paced environment under substantial pressure
- ability on a consistent basis to maintain attention and concentration for extended periods of time
- ability on a consistent basis to work with minimal supervision
- ability on a consistent basis to report regularly to work and maintain established business hours in order to support the FedEx Office business
- regular attendance and reporting could include regular attendance at a physical location and or maintaining established business hours depending on the scope and nature of the position.
Job Qualifications
- High school diploma or equivalent education
- 6+ months of specialized experience
- excellent verbal and written communication skills
- ability to operate printing and shipping equipment
- strong consultative and customer service skills
- ability to manage multiple tasks in a fast-paced environment
- ability to work independently with minimal supervision
- knowledge of standard operating procedures and compliance practices
- physical ability to stand for extended periods and lift up to 55 pounds
- ability to communicate effectively with customers, vendors and team members.
Job Duties
- Follow instructions of supervisors and assist other team members in performing store functions
- assist in the training of store team members
- demonstrate consultative behaviors in a retail environment to understand each customer’s individualized need
- provide customer expertise in printing, signs and graphics and shipping product lines and recommend appropriate FedEx Office products and services
- provide an outstanding customer service experience by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs
- ensure all customer problems are resolved quickly and to the satisfaction of the customer
- take complex customer orders using order systems and provide accurate pricing information
- assemble parcels and prepare goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels
- set up and operate printing, binding, and other related equipment using customer supplied original media and documents
- maintain a safe, clean and orderly retail store
- ensure confidentiality of customer data and careful handling of documents, media, and packages
- process financial transactions using a point of sale terminal, including handling cash and making change
- clean, repair, and stock all retail store printing and shipping equipment and supplies to provide optimal performance and availability
- stay current on retail store merchandising materials and ensure proper display of all retail area product and signage
- take preemptive action to prevent errors and waste
- complete required financial paperwork and may assist with financial reporting including daily sales, close-outs and bank deposits
- follow FedEx Office standard operating procedures as well as adhering to legal, HR, safety, customer service and security policies and procedures
- perform multiple tasks at the same time
- look for opportunities to improve knowledge and skills within the retail store
- able to operate with minimal supervision
- adhere to all FedEx Office team member and retail store standards, as outlined in the team member handbook
- perform all other duties as needed or required.
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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