Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $13.75 - $15.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Life insurance
Disability insurance
Job Description
FedEx Office is a leading provider in the retail shipping, printing, signage, and graphics industry, recognized for delivering exceptional customer service and solutions tailored to meet diverse customer needs. As a trusted brand, FedEx Office operates nationwide, offering comprehensive products and services including printing, signs, graphics, and shipping logistics. The company prides itself on a customer-centric approach, empowering team members to engage consultatively with customers and deliver tailored solutions that enhance the overall experience. FedEx Office is committed to maintaining a positive and productive work environment, fostering growth and development among its employees while adhering to high standards of operational... Show More
Job Requirements
- high school diploma or equivalent education
- 6+ months of specialized experience
- excellent verbal and written communication skills
- ability to stand during entire shift, excluding meal and rest periods
- ability to move and lift 55 pounds
- ability, on a consistent basis, to bend/twist at the waist and knees
- ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members
- ability, on a consistent basis, to perform work activities requiring cooperation and instruction
- ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure
- ability, on a consistent basis, to maintain attention and concentration for extended periods of time
- ability, on a consistent basis, to work with minimal supervision
- ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business
- regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position
Job Qualifications
- high school diploma or equivalent education
- 6+ months of specialized experience
- excellent verbal and written communication skills
- for new hires, must meet all FedEx Office employment qualifications in force at time of hiring
- for current FedEx Office team members, must meet hiring criteria for the position and transfer requirements as outlined in the team member handbook
Job Duties
- follows instructions of supervisors and assists other team members in performing store functions
- assists in the training of store team members
- demonstrates consultative behaviors in a retail environment to understand each customer's individualized need
- provides customer expertise in printing, signs and graphics and shipping product lines and can recommend appropriate FedEx Office products and services
- provides an outstanding customer service experience by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs
- ensures all customer problems are resolved quickly and to the satisfaction of the customer
- takes complex customer orders using order systems and provides accurate pricing information
- assembles parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels
- sets up and operates printing, binding, and other related equipment using customer supplied original media and documents
- maintains a safe, clean and orderly retail store
- ensures confidentiality of customer data and careful handling of documents, media, and packages
- processes financial transactions using a point of sale terminal (POS), including handling cash and making change
- cleans, repairs, and stocks all retail store printing and shipping equipment and supplies to provide optimal performance and availability
- stays current on retail store merchandising materials and ensures proper display of all retail area product and signage
- takes preemptive action to prevent errors and waste
- completes required financial paperwork and may assist with financial reporting including daily sales, close-outs and bank deposits
- follows FedEx Office standard operating procedures as well as adhering to legal, HR, safety, customer service and security policies and procedures
- performs multiple tasks at the same time
- looks for opportunities to improve knowledge and skills within the retail store
- able to operate with minimal supervision
- adheres to all FedEx Office team member and retail store standards, as outlined in the team member handbook
- all other duties as needed or required
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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