Job Overview

Employment Type

Full-time

Compensation

Type:

Hourly

Rate:

Range $14.25 - $15.75

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Retirement Plan

Paid Time Off

Employee Discounts

Training and development opportunities

Job Description

FedEx Office is a leading provider of print, signs, graphics, and shipping solutions, operating globally with a commitment to delivering high-quality, convenient services to businesses and individual customers alike. As a trusted name in the retail and logistics industry, FedEx Office combines state-of-the-art technology with expert customer service to fulfill diverse needs ranging from simple document printing to complex project management and shipping requirements. The company fosters an inclusive and supportive work environment that values teamwork, integrity, and customer satisfaction, maintaining stringent standards to provide reliable, timely, and tailored services within its retail stores.

The Store Consultant role at... Show More

Job Requirements

high school diploma or equivalent education
6+ months of specialized experience
excellent verbal and written communication skills
ability to stand during entire shift excluding meal and rest periods
ability to move and lift 55 pounds
ability on a consistent basis to bend/twist at the waist and knees
ability on a consistent basis to communicate effectively with customers, vendors, and other team members
ability on a consistent basis to perform work activities requiring cooperation and instruction
ability on a consistent basis to function in a fast-paced environment under substantial pressure
ability on a consistent basis to maintain attention and concentration for extended periods of time
ability on a consistent basis to work with minimal supervision
ability on a consistent basis to report regularly to work and maintain established business hours to support the FedEx Office business

Job Qualifications

high school diploma or equivalent education
excellent verbal and written communication skills
knowledgeable in print, signs and graphics, and shipping products
ability to operate printing and shipping equipment
customer service experience in a retail environment
ability to manage multiple tasks efficiently
ability to follow standard operating procedures and company policies
ability to work independently and as part of a team

Job Duties

follow instructions of supervisors and assist other team members in performing store functions
assist in the training of store team members
demonstrate consultative behaviors in a retail environment to understand each customer’s individualized need
provide customer expertise in printing, signs and graphics, and shipping product lines and recommend appropriate FedEx Office products and services
provide an outstanding customer service experience by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs
ensure all customer problems are resolved quickly and to the satisfaction of the customer
take complex customer orders using order systems and provide accurate pricing information
assemble parcels and prepare goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels
set up and operate printing, binding, and other related equipment using customer supplied original media and documents
maintain a safe, clean and orderly retail store
ensure confidentiality of customer data and careful handling of documents, media, and packages
process financial transactions using a Point of Sale terminal, including handling cash and making change
clean, repair, and stock all retail store printing and shipping equipment and supplies to provide optimal performance and availability
stay current on retail store merchandising materials and ensure proper display of all retail area product and signage
take preemptive action to prevent errors and waste
complete required financial paperwork and may assist with financial reporting including daily sales, close-outs and bank deposits
follow FedEx Office standard operating procedures as well as adhere to legal, HR, safety, customer service and security policies and procedures
perform multiple tasks at the same time
look for opportunities to improve knowledge and skills within the retail store
operate with minimal supervision
adhere to all FedEx Office team member and retail store standards, as outlined in the team member handbook
perform all other duties as needed or required

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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