Job Overview
Employment Type
Part-time
Compensation
Type:
Hourly
Rate:
Range $14.00 - $16.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Flexible Schedule
Training and Development
Job Description
FedEx Office is a leading retail provider of print, signs & graphics, and shipping services, committed to delivering high-quality customer experiences through innovative solutions and exceptional service. As part of the globally recognized FedEx brand, FedEx Office focuses on ensuring clients receive tailored solutions that meet their unique needs, providing value beyond simple retail services. The company operates numerous retail stores where customers can access printing capabilities, binding, parcel shipping, and graphic design services. FedEx Office prides itself on its dedicated, knowledgeable team members who contribute to the overall brand by employing advanced service techniques and maintaining a positive, productive... Show More
Job Requirements
- High school diploma or equivalent education
- Six months or more of specialized experience
- Ability to stand for entire shifts excluding breaks
- Ability to move and lift up to 55 pounds
- Ability to bend and twist at waist and knees
- Ability to communicate effectively with customers, vendors, and team members
- Ability to perform cooperative work activities
- Ability to work under pressure in a fast-paced environment
- Ability to maintain concentration for extended periods
- Ability to work with minimal supervision
- Ability to report regularly to work and maintain established business hours
Job Qualifications
- High school diploma or equivalent education
- Excellent verbal and written communication skills
- Six months or more of specialized experience
- Ability to communicate effectively with customers, vendors, and team members
- Ability to operate printing and shipping equipment
- Knowledge of retail customer service principles
- Capacity to work in a fast-paced environment
- Ability to manage multiple tasks with minimal supervision
Job Duties
- Follow instructions of supervisors and assist other team members in performing store functions
- Assist in the training of store team members
- Demonstrate consultative behaviors in a retail environment to understand each customer's individualized need
- Provide customer expertise in printing, signs and graphics and shipping product lines and recommend appropriate FedEx Office products and services
- Provide an outstanding customer service experience using consultative skills to anticipate customer needs, suggest alternatives, and find solutions
- Ensure all customer problems are resolved quickly and to customer satisfaction
- Take complex customer orders using order systems and provide accurate pricing information
- Assemble parcels and prepare goods for shipping by wrapping items, inserting into shipping containers, weighing, and affixing labels
- Set up and operate printing, binding, and related equipment using customer-supplied media and documents
- Maintain a safe, clean and orderly retail store
- Ensure confidentiality of customer data and careful handling of documents, media, and packages
- Process financial transactions using POS terminal including handling cash and making change
- Clean, repair, and stock all retail store printing and shipping equipment and supplies
- Stay current on retail store merchandising materials and ensure proper display
- Take preemptive action to prevent errors and waste
- Complete required financial paperwork and assist with reporting including daily sales and bank deposits
- Follow FedEx Office operating procedures and adhere to legal, HR, safety, customer service and security policies
- Perform multiple tasks simultaneously
- Seek opportunities to improve knowledge and skills
- Operate with minimal supervision
- Adhere to FedEx Office team member and retail store standards
- Perform other duties as assigned or required
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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