Job Overview
Employment Type
Part-time
Compensation
Type:
Hourly
Rate:
Range $12.00 - $14.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Paid holidays
Flexible Schedule
Job Description
FedEx Office is a leading provider of retail and printing services dedicated to delivering high-quality, innovative solutions to meet the diverse needs of customers. As a renowned name in the shipping, printing, and sign services industry, FedEx Office prides itself on its commitment to customer satisfaction and operational excellence. The company operates numerous retail locations that provide a full spectrum of services, including document printing, custom signs and graphics, shipping, and packaging solutions. Known for its customer-centric approach, FedEx Office continuously enhances its service offerings by integrating the latest technology and best practices in retail and logistics. They foster a... Show More
Job Requirements
- High school diploma or equivalent education
- minimum 6 months of specialized experience
- excellent verbal and written communication skills
- ability to stand during entire shift excluding breaks
- ability to move and lift 55 pounds
- ability to bend and twist at waist and knees regularly
- ability to communicate effectively with customers, vendors, and team members
- ability to perform work activities requiring cooperation and instruction
- ability to function in a fast-paced environment under pressure
- ability to maintain attention and concentration for extended periods
- ability to work with minimal supervision
- regular attendance and punctuality to maintain established business hours
Job Qualifications
- High school diploma or equivalent education
- excellent verbal and written communication skills
- customer service experience preferred
- knowledge of printing and shipping products and services preferred
- ability to operate retail equipment
- ability to handle cash transactions
Job Duties
- Follow instructions of supervisors and assist other team members in performing store functions
- assist in the training of store team members
- demonstrate consultative behaviors in a retail environment to understand each customer's individualized need
- provide customer expertise in printing, signs and graphics and shipping product lines and recommend appropriate FedEx Office products and services
- provide an outstanding customer service experience by anticipating customer needs, suggesting alternatives, and finding solutions to meet customer needs
- ensure all customer problems are resolved quickly and to customer satisfaction
- take complex customer orders using order systems and provide accurate pricing information
- assemble parcels and prepare goods for shipping by wrapping items, weighing packages, and affixing labels
- set up and operate printing, binding, and other related equipment
- maintain a safe, clean and orderly retail store
- ensure confidentiality of customer data and careful handling of documents and packages
- process financial transactions using a Point of Sale terminal, including handling cash and making change
- clean, repair, and stock all retail store printing and shipping equipment and supplies
- stay current on store merchandising materials and ensure proper display of all retail products and signage
- take preemptive action to prevent errors and waste
- complete required financial paperwork and assist with financial reporting
- follow FedEx Office standard operating procedures and adhere to legal, safety, customer service and security policies
- perform multiple tasks simultaneously
- look for opportunities to improve knowledge and skills
- operate with minimal supervision
- adhere to all team member and retail store standards
- perform other duties as needed or required
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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