Job Overview

Employment Type

Full-time

Compensation

Type:

Hourly

Rate:

Range $14.00 - $16.00

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Life insurance

Disability insurance

Job Description

FedEx Office is a leading provider of retail shipping, printing, and business services, renowned for its commitment to delivering exceptional customer experience and innovative solutions. As a subsidiary of FedEx, the company operates a broad network of retail locations across the United States, offering customers convenient access to a variety of services including printing, signs and graphics, and shipping. FedEx Office is focused on supporting individuals, small businesses, and corporations by providing expert services, reliable turnaround times, and customized solutions to meet diverse customer needs.

The Store Consultant position at FedEx Office is a full-time role dedicated to delivering outstan... Show More

Job Requirements

High school diploma or equivalent education
6+ months of specialized experience
excellent verbal and written communication skills
ability to stand during entire shift excluding meal and rest periods
ability to move and lift 55 pounds
ability to bend and twist at the waist and knees consistently
ability to communicate effectively with customers, vendors, and other team members
ability to perform work activities requiring cooperation and instruction
ability to function in a fast-paced environment under substantial pressure
ability to maintain attention and concentration for extended periods
ability to work with minimal supervision
ability to report regularly to work and maintain established business hours to support FedEx Office business.

Job Qualifications

High school diploma or equivalent education
6+ months of specialized experience
excellent verbal and written communication skills
ability to stand during entire shift excluding meal and rest periods
ability to move and lift 55 pounds
ability to bend and twist at the waist and knees consistently
ability to communicate effectively with customers, vendors, and team members
ability to perform work activities requiring cooperation and instruction
ability to function in a fast-paced environment under substantial pressure
ability to maintain attention and concentration for extended periods
ability to work with minimal supervision
regular attendance and punctuality to maintain established business hours
meet FedEx Office employment qualifications in force at time of hiring
meet hiring and transfer criteria if currently employed at FedEx Office.

Job Duties

Follow instructions of supervisors and assist other team members in performing store functions
assist in the training of store team members
demonstrate consultative behaviors in a retail environment to understand each customer’s individualized need
provide customer expertise in printing, signs and graphics and shipping product lines and recommend appropriate FedEx Office products and services
provide an outstanding customer service experience by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions
ensure all customer problems are resolved quickly and to customer satisfaction
take complex customer orders using order systems and provide accurate pricing information
assemble parcels and prepare goods for shipping by wrapping items, inserting items into shipping containers, weighing packages, and affixing labels
set up and operate printing, binding, and related equipment using customer-supplied media
maintain a safe, clean, and orderly retail store
ensure confidentiality of customer data and careful handling of documents and packages
process financial transactions using a Point of Sale terminal including cash handling
clean, repair, and stock retail store printing and shipping equipment and supplies
stay current on retail merchandising materials and ensure proper display of products and signage
take preemptive action to prevent errors and waste
complete required financial paperwork and assist with financial reporting
follow FedEx Office standard operating procedures and adhere to legal, HR, safety, customer service, and security policies
perform multiple tasks simultaneously
look for opportunities to improve knowledge and skills
operate with minimal supervision
adhere to all FedEx Office team member and retail store standards
perform other duties as needed or required.

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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