Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $14.00 - $16.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Life insurance
Disability insurance
Job Description
FedEx Office is a leading provider of printing, copying, shipping, and office services known for delivering exceptional customer service and innovative solutions to businesses and individuals alike. As a prominent retail brand within the logistics and printing industry, FedEx Office operates numerous storefronts across a wide geographic area, offering a comprehensive range of products and services that meet a variety of customer needs. These include print jobs, signs and graphics, packaging, shipping services, and more. With a strong emphasis on quality, efficiency, and customer satisfaction, FedEx Office has built a reputation as a trusted partner for professional and personal projects,... Show More
Job Requirements
- High school diploma or equivalent education
- 6 months of specialized experience
- excellent verbal and written communication skills
- ability to stand throughout entire shift
- ability to move and lift up to 55 pounds
- ability to bend and twist at waist and knees consistently
- ability to communicate effectively with customers, vendors and team members
- ability to perform work activities requiring cooperation and instruction
- ability to function under substantial pressure in a fast-paced environment
- ability to maintain attention and concentration for extended periods
- ability to work with minimal supervision
- ability to report regularly to work and maintain established business hours
Job Qualifications
- High school diploma or equivalent education
- specialized experience of 6 months or more
- excellent verbal and written communication skills
- ability to operate printing, binding, and shipping equipment
- customer service and consultative skills
- ability to handle financial transactions accurately
- knowledge of safety and security procedures
- capacity to work in a fast-paced retail environment
- ability to follow company policies and procedures
- strong teamwork and training capability
- physical ability to stand for long periods and lift up to 55 pounds
- ability to multitask and work independently
- commitment to quality management and process improvement
Job Duties
- Follow instructions of supervisors and assist other team members in performing store functions
- assist in the training of store team members
- demonstrate consultative behaviors in a retail environment to understand each customer's individualized need
- provide customer expertise in printing, signs and graphics and shipping product lines and recommend appropriate FedEx Office products and services
- provide an outstanding customer service experience by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs
- ensure all customer problems are resolved quickly and to the satisfaction of the customer
- take complex customer orders using order systems and provide accurate pricing information
- assemble parcels and prepare goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels
- set up and operate printing, binding, and other related equipment using customer supplied original media and documents
- maintain a safe, clean and orderly retail Store
- ensure confidentiality of customer data and careful handling of documents, media, and packages
- process financial transactions using a Point of Sale terminal, including handling cash and making change
- clean, repair, and stock all retail store printing and shipping equipment and supplies to provide optimal performance and availability
- stay current on retail Store merchandising materials and ensure proper display of all retail area product and signage
- take preemptive action to prevent errors and waste
- complete required financial paperwork and may assist with financial reporting including daily sales, close-outs and bank deposits
- follow FedEx Office standard operating procedures as well as adhering to legal, HR, safety, customer service and security policies and procedures
- perform multiple tasks at the same time
- look for opportunities to improve knowledge and skills within the retail Store
- operate with minimal supervision
- adhere to all FedEx Office team member and retail store standards, as outlined in the team member handbook
- perform all other duties as needed or required
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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