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Retail Customer Service Associate

Job Overview

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Employment Type

Part-time
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Compensation

Type:
Hourly
Rate:
Range $15.50 - $17.00
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Work Schedule

Standard Hours
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Benefits

Health Insurance
Vision Insurance
Dental Insurance
Retirement Plan
Tuition Reimbursement
Paid Time Off
Employee Discounts

Job Description

FedEx Office is a leading retail provider specializing in printing, signs and graphics, and shipping solutions. Known for its customer-centric approach and commitment to quality, FedEx Office offers a wide range of services that cater to individual, business, and corporate needs. With a strong network of retail locations, this company is dedicated to delivering efficient, reliable, and innovative solutions that help customers accomplish their goals with ease and professionalism. FedEx Office prides itself on leveraging advanced technology and state-of-the-art equipment to provide services such as printing, binding, shipping, and custom signage, making it a preferred destination for customers seeking high-quality... Show More

Job Requirements

  • High school diploma or equivalent education
  • 6+ months of specialized experience
  • excellent verbal and written communication skills
  • ability to stand for entire shift excluding breaks
  • ability to move and lift up to 55 pounds
  • ability to bend and twist at the waist and knees consistently
  • effective communication with customers, vendors, and team members
  • ability to perform work activities requiring cooperation and instruction
  • ability to function under substantial pressure
  • maintain concentration for extended periods
  • work with minimal supervision
  • report regularly to work and maintain established business hours

Job Qualifications

  • High school diploma or equivalent education
  • 6+ months of specialized experience
  • excellent verbal and written communication skills
  • consultative customer service skills
  • ability to operate printing and binding equipment
  • proficiency in handling financial transactions
  • skilled in problem-solving and multitasking
  • ability to work in a fast-paced retail environment
  • knowledge of retail merchandising and store operations
  • ability to maintain confidentiality and follow safety protocols

Job Duties

  • Follow instructions of supervisors and assist other team members in performing store functions
  • assist in the training of store team members
  • demonstrate consultative behaviors to understand each customer’s needs
  • provide expertise in printing, signs and graphics, and shipping product lines
  • recommend appropriate FedEx Office products and services
  • resolve customer problems quickly and satisfactorily
  • take complex customer orders and provide accurate pricing information
  • assemble parcels and prepare goods for shipping
  • operate printing, binding, and related equipment
  • maintain a safe, clean, and orderly retail store
  • ensure confidentiality of customer data and handle documents carefully
  • process financial transactions including cash handling
  • clean, repair, and stock equipment and supplies
  • ensure proper display of retail merchandise and signage
  • take preemptive action to prevent errors and waste
  • complete financial paperwork and assist with reporting
  • adhere to FedEx Office policies and procedures
  • perform multiple tasks simultaneously
  • seek opportunities to improve knowledge and skills
  • operate with minimal supervision
  • adhere to team member and store standards
  • perform other duties as needed

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

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please contact the employer.