Job Overview
Employment Type
Part-time
Compensation
Type:
Hourly
Rate:
Range $15.50 - $17.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Vision Insurance
Dental Insurance
Retirement Plan
Tuition Reimbursement
Paid Time Off
Job Description
FedEx Office is a leading retail provider of printing, shipping, and business services designed to empower customers and simplify their business processes. Known for its commitment to quality and customer service, FedEx Office operates a network of stores nationwide that deliver a wide array of products and services including printing, signs, graphics, and shipping solutions. Their retail stores emphasize convenience, customer care, and technological integration to meet the diverse needs of individuals and businesses alike. The company’s culture promotes quality-driven management principles aimed at enhancing customer experience, operational excellence, and financial performance while maintaining compliance with all federal, state, and... Show More
Job Requirements
- high school diploma or equivalent education
- 6+ months of specialized experience
- excellent verbal and written communication skills
- ability to stand during entire shift
- ability to move and lift 55 pounds
- ability to bend and twist at the waist and knees
- ability to communicate effectively with customers, vendors, and other team members
- ability to perform work activities requiring cooperation and instruction
- ability to function in a fast-paced environment under substantial pressure
- ability to maintain attention and concentration for extended periods
- ability to work with minimal supervision
- ability to report regularly to work and maintain established business hours
Job Qualifications
- high school diploma or equivalent education
- 6+ months of specialized experience
- excellent verbal and written communication skills
- ability to stand during entire shift
- ability to move and lift 55 pounds
- ability to bend and twist at the waist and knees
- ability to communicate effectively with customers, vendors, and other team members
- ability to perform work activities requiring cooperation and instruction
- ability to function in a fast-paced environment under substantial pressure
- ability to maintain attention and concentration for extended periods
- ability to work with minimal supervision
- ability to report regularly to work and maintain established business hours
Job Duties
- follow instructions of supervisors and assist other team members in performing store functions
- assist in the training of store team members
- demonstrate consultative behaviors in a retail environment to understand each customer's individualized need
- provide customer expertise in printing, signs and graphics and shipping product lines and recommend appropriate FedEx Office products and services
- provide an outstanding customer service experience by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions
- ensure all customer problems are resolved quickly and to the satisfaction of the customer
- take complex customer orders using order systems and provide accurate pricing information
- assemble parcels and prepare goods for shipping
- set up and operate printing, binding, and other related equipment
- maintain a safe, clean and orderly retail store
- ensure confidentiality of customer data and careful handling of documents, media, and packages
- process financial transactions including handling cash and making change
- clean, repair, and stock retail store printing and shipping equipment and supplies
- stay current on retail store merchandising materials and ensure proper display of all retail area product and signage
- take preemptive action to prevent errors and waste
- complete required financial paperwork and assist with financial reporting
- follow FedEx Office standard operating procedures and adhere to legal, HR, safety, customer service and security policies
- perform multiple tasks at the same time
- look for opportunities to improve knowledge and skills within the retail store
- operate with minimal supervision
- adhere to all FedEx Office team member and retail store standards
- perform all other duties as needed or required
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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