Job Overview
Employment Type
Part-time
Compensation
Type:
Hourly
Rate:
Range $16.00 - $17.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Vision Insurance
Dental Insurance
Retirement Plan
Tuition Reimbursement
Paid Time Off
Employee Discounts
Job Description
FedEx Office is a leading retail company specializing in printing, signs and graphics, and shipping services. Known for its extensive network of stores across the United States, FedEx Office offers comprehensive solutions tailored to both personal and business needs. From document printing and copying to professional signs, graphics, and packaging, FedEx Office has built a reputation on delivering high quality products and outstanding customer service. The company prides itself on innovation, convenience, and customer satisfaction, making it a trusted partner for various printing and shipping demands. Its commitment to excellence is reinforced by a work culture that values diversity, inclusion,... Show More
Job Requirements
- High school diploma or equivalent education
- 6+ months of specialized experience
- Excellent verbal and written communication skills
- Ability to stand for entire shift excluding meal and rest periods
- Ability to move and lift 55 pounds
- Ability to bend and twist at the waist and knees
- Ability to communicate effectively with customers, vendors, and team members
- Ability to perform work activities requiring cooperation and instruction
- Ability to function in a fast-paced environment under pressure
- Ability to maintain attention and concentration for extended periods
- Ability to work with minimal supervision
- Ability to report regularly to work and maintain established business hours
Job Qualifications
- High school diploma or equivalent education
- Excellent verbal and written communication skills
- Ability to operate printing and binding equipment
- Proficient in customer service and consultative selling
- Ability to handle complex orders and provide pricing information
- Basic financial transaction processing skills
- Knowledge of safety and security policies
- Ability to multitask and work in a fast-paced environment
- Ability to work independently and as part of a team
Job Duties
- Follow instructions of supervisors and assist other team members in performing store functions
- Assist in training store team members
- Demonstrate consultative behaviors in a retail environment to understand each customer’s individualized need
- Provide customer expertise in printing, signs and graphics and shipping product lines and recommend appropriate FedEx Office products and services
- Provide outstanding customer service experience by anticipating customer needs, suggesting alternatives, and finding solutions
- Ensure all customer problems are resolved quickly and to the satisfaction of the customer
- Take complex customer orders using order systems and provide accurate pricing information
- Assemble parcels and prepare goods for shipping
- Set up and operate printing, binding, and other related equipment
- Maintain a safe, clean and orderly retail store
- Ensure confidentiality of customer data and careful handling of documents, media, and packages
- Process financial transactions using a Point of Sale terminal, including handling cash and making change
- Clean, repair, and stock all retail store equipment and supplies
- Stay current on retail store merchandising materials and ensure proper product and signage display
- Take preemptive action to prevent errors and waste
- Complete required financial paperwork and assist with financial reporting
- Follow FedEx Office standard operating procedures, legal, HR, safety, customer service, and security policies and procedures
- Perform multiple tasks simultaneously
- Look for opportunities to improve knowledge and skills
- Operate with minimal supervision
- Adhere to FedEx Office team member and retail standards
- Perform all other duties as needed or required
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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