Job Overview

Employment Type

Full-time

Compensation

Type:

Hourly

Rate:

Range $13.00 - $14.00

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Life insurance

Disability insurance

Job Description

FedEx Office is a leading provider of retail shipping, printing, signs, and graphic services, dedicated to delivering exceptional customer experiences at its numerous store locations. As a well-established company within the logistics and retail service industry, FedEx Office focuses on innovative solutions to meet various consumer and business needs, including document printing, packaging, and shipping solutions. The company values quality-driven management, which emphasizes operational excellence, customer satisfaction, and continuous improvement. FedEx Office operates in a fast-paced environment and prides itself on its strong commitment to diversity and inclusion, equality, and accommodating all qualified individuals regardless of background or disability.
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Job Requirements

High school diploma or equivalent education
Minimum 6 months of specialized experience
Excellent verbal and written communication skills
Ability to stand during entire shift excluding meal and rest periods
Ability to move and lift 55 pounds
Ability to bend and twist at waist and knees consistently
Ability to communicate effectively with customers, vendors, and team members
Ability to perform work activities requiring cooperation and instruction
Ability to function under substantial pressure
Ability to maintain attention and concentration for extended periods
Ability to work with minimal supervision
Ability to report regularly to work and maintain established business hours

Job Qualifications

High school diploma or equivalent education
Minimum 6 months specialized experience in a retail or customer service environment
Excellent verbal and written communication skills
Ability to operate printing, binding, and shipping equipment preferred
Strong multitasking and consultative sales abilities
Familiarity with POS systems and financial transactions
Ability to work under pressure in a fast-paced environment
Ability to maintain attention and concentration for extended periods
Experience in training or mentoring team members is a plus

Job Duties

Follow instructions of supervisors and assist other team members in performing store functions
Assist in the training of store team members
Demonstrate consultative behaviors in a retail environment to understand each customer’s individualized need
Provide customer expertise in printing, signs and graphics and shipping product lines and recommend appropriate FedEx Office products and services
Provide an outstanding customer service experience by anticipating customer needs, suggesting alternatives, and finding solutions
Resolve all customer problems quickly and satisfactorily
Take complex customer orders using order systems and provide accurate pricing information
Assemble parcels and prepare goods for shipping including wrapping, weighing, and labeling
Set up and operate printing, binding, and other equipment using customer media
Maintain a safe, clean, and orderly retail store
Ensure confidentiality of customer data and careful handling of documents and packages
Process financial transactions using POS, handle cash and make change
Clean, repair, and stock retail store printing and shipping equipment and supplies
Stay current on store merchandising materials and ensure proper product display
Take preemptive action to prevent errors and waste
Complete required financial paperwork and assist with financial reporting
Follow all FedEx Office operating procedures and policies
Perform multiple tasks simultaneously
Look for opportunities to improve knowledge and skills
Operate with minimal supervision
Adhere to team member handbook standards
Perform all other duties as assigned

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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