Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $16.00 - $18.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Equal opportunity employer
Job Description
FedEx Office is a well-established leader in the retail printing and shipping industry, providing a wide array of services that cater to the diverse needs of its customers. As part of the FedEx family, this enterprise is committed to delivering reliable, customer-focused services including printing, signs and graphics, and shipping solutions. With an emphasis on quality, efficiency, and exceptional customer service, FedEx Office operates numerous retail locations that serve both individual and business customers. The company prides itself on creating a seamless experience that combines technology, personalized service, and professional expertise to handle diverse and complex customer requests. FedEx Office... Show More
Job Requirements
- High school diploma or equivalent education
- 6 plus months of specialized experience
- excellent verbal and written communication skills
- ability to stand for the entire shift excluding breaks
- ability to move and lift up to 55 pounds
- ability to bend and twist at the waist and knees consistently
- ability to communicate effectively with customers, vendors, and team members
- ability to perform work activities requiring cooperation and instruction
- ability to function in a fast-paced environment under pressure
- ability to maintain focus and concentration for extended periods
- ability to work with minimal supervision
- ability to report regularly to work and maintain established business hours
- must meet FedEx Office employment qualifications at time of hiring
- for current employees, must meet hiring criteria and transfer requirements as outlined in the team member handbook.
Job Qualifications
- High school diploma or equivalent education
- 6 plus months of specialized experience
- excellent verbal and written communication skills
- ability to perform work activities requiring cooperation and instruction
- ability to communicate effectively with customers, vendors, and team members
- ability to function under pressure in a fast-paced environment
- ability to maintain attention and concentration for extended periods
- ability to work with minimal supervision
- familiar with retail sales and customer service
- knowledge of printing, signs, graphics, and shipping products is advantageous.
Job Duties
- Follow instructions of supervisors and assist other team members in performing store functions
- assist in the training of store team members
- demonstrate consultative behaviors in a retail environment to understand each customer's individualized need
- provide customer expertise in printing, signs and graphics, and shipping product lines and recommend appropriate FedEx Office products and services
- provide an outstanding customer service experience using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs
- ensure all customer problems are resolved quickly and to customer satisfaction
- take complex customer orders using order systems and provide accurate pricing information
- assemble parcels and prepare goods for shipping by wrapping items, inserting items into shipping containers, weighing packages, and affixing labels
- set up and operate printing, binding, and related equipment using customer supplied originals
- maintain a safe, clean and orderly retail Store
- ensure confidentiality of customer data and handle documents, media and packages carefully
- process financial transactions using a Point of Sale terminal, including handling cash and making change
- clean, repair, and stock printing and shipping equipment and supplies
- stay current on store merchandising materials and ensure proper display of product and signage
- take preemptive action to prevent errors and waste
- complete required financial paperwork and assist with financial reporting including daily sales and close-outs
- follow FedEx Office standard operating procedures and comply with legal, HR, safety, customer service and security policies
- perform multiple tasks simultaneously
- seek opportunities to improve knowledge and skills
- operate with minimal supervision
- adhere to FedEx Office team member and retail store standards.
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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