Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $14.00 - $16.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Vision Insurance
Dental Insurance
Retirement Plan
Tuition Reimbursement
Paid Time Off
Employee Discounts
Job Description
FedEx Office is a leading retail service provider specializing in printing, signs, graphics, and shipping solutions. As a part of FedEx Corporation, the company operates numerous locations across the United States, offering integrated business solutions for individuals and businesses alike. FedEx Office is known for its commitment to high-quality customer service, innovative printing technology, and efficient shipping services. The company prides itself on fostering a quality-driven management culture that emphasizes delivering market-leading customer experiences, business excellence, and financial returns. This culture is fueled by a strong commitment to continuous improvement, teamwork, and adherence to quality science principles. FedEx Office ensures... Show More
Job Requirements
- High school diploma or equivalent education
- Six plus months of specialized experience
- Excellent verbal and written communication skills
- Ability to stand during entire shift excluding meal and rest periods
- Ability to move and lift 55 pounds
- Ability to bend and twist at the waist and knees on a consistent basis
- Ability to communicate effectively with customers, vendors, and other team members
- Ability to perform work activities requiring cooperation and instruction
- Ability to function in a fast-paced environment under substantial pressure
- Ability to maintain attention and concentration for extended periods
- Ability to work with minimal supervision
- Ability to report regularly to work and maintain established business hours
Job Qualifications
- High school diploma or equivalent education
- Six plus months of specialized experience
- Excellent verbal and written communication skills
- Ability to operate and maintain printing and shipping equipment
- Strong customer service and consultative selling skills
- Ability to follow company procedures and safety standards
- Ability to multitask in a fast-paced environment
- Knowledge of retail store operations and merchandising
- Basic proficiency in point of sale systems
Job Duties
- Follow instructions of supervisors and assist other team members in performing store functions
- Assist in the training of store team members
- Demonstrate consultative behaviors in a retail environment to understand each customer’s individualized need
- Provide customer expertise in printing, signs and graphics and shipping product lines and recommend appropriate FedEx Office products and services
- Provide an outstanding customer service experience by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs
- Ensure all customer problems are resolved quickly and to the satisfaction of the customer
- Take complex customer orders using order systems and provide accurate pricing information
- Assemble parcels and prepare goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels
- Set up and operate printing, binding, and other related equipment using customer supplied original media and documents
- Maintain a safe, clean and orderly retail Store
- Ensure confidentiality of customer data and careful handling of documents, media, and packages
- Process financial transactions using a point of sale terminal, including handling cash and making change
- Clean, repair, and stock all retail store printing and shipping equipment and supplies to provide optimal performance and availability
- Stay current on retail Store merchandising materials and ensure proper display of all retail area product and signage
- Take preemptive action to prevent errors and waste
- Complete required financial paperwork and assist with financial reporting including daily sales, close-outs and bank deposits
- Follow FedEx Office standard operating procedures and adhere to legal, HR, safety, customer service and security policies and procedures
- Perform multiple tasks at the same time
- Look for opportunities to improve knowledge and skills within the retail Store
- Operate with minimal supervision
- Adhere to all FedEx Office team member and retail store standards
- Perform all other duties as needed or required
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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