Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $15.00 - $16.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Equal opportunity employer
Job Description
FedEx Office is a leading provider in the retail print and shipping services industry, dedicated to delivering exceptional customer experiences through quality services and innovative solutions. With a strong presence across numerous locations, FedEx Office serves a diverse clientele ranging from individual consumers and small businesses to large corporate accounts. The company prides itself on its commitment to quality, efficiency, and customer satisfaction, ensuring that every interaction reflects their brand’s dedication to excellence. FedEx Office offers an empowering and collaborative work environment focused on continuous improvement and professional growth. The company values diversity and inclusion and is an Equal Opportunity... Show More
Job Requirements
- high school diploma or equivalent education
- 6+ months of specialized experience
- excellent verbal and written communication skills
- able to stand during entire shift excluding meal and rest periods
- able to move and lift 55 pounds
- able to bend and twist at the waist and knees consistently
- able to communicate effectively with customers, vendors, and team members
- able to perform cooperative work activities following instructions
- able to function in a fast-paced environment under pressure
- able to maintain focus and attention for extended periods
- able to work with minimal supervision
- able to report regularly and maintain established business hours
Job Qualifications
- high school diploma or equivalent education
- 6+ months of specialized experience
- excellent verbal and written communication skills
- ability to stand during entire shift excluding meal and rest periods
- ability to move and lift 55 pounds
- ability to bend and twist at the waist and knees on a consistent basis
- effective communication skills with customers, vendors, and team members
- ability to perform work activities requiring cooperation and instruction
- ability to work in a fast-paced environment under substantial pressure
- ability to maintain attention and concentration for extended periods
- ability to work with minimal supervision
- regular attendance and punctuality to support business hours
- meet all FedEx Office employment qualifications for new hires
- for current FedEx Office team members, meet hiring and transfer criteria as outlined in the team member handbook
Job Duties
- follows instructions of supervisors and assists other team members in performing store functions
- assists in the training of store team members
- demonstrates consultative behaviors in a retail environment to understand each customer's individualized need
- provides customer expertise in printing, signs and graphics and shipping product lines and can recommend appropriate FedEx Office products and services
- provides an outstanding customer service experience by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs
- ensures all customer problems are resolved quickly and to the satisfaction of the customer
- takes complex customer orders using order systems and provides accurate pricing information
- assembles parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels
- sets up and operates printing, binding, and other related equipment using customer supplied original media and documents
- maintains a safe, clean and orderly retail store
- ensures confidentiality of customer data and careful handling of documents, media, and packages
- processes financial transactions using a point of sale terminal, including handling cash and making change
- cleans, repairs, and stocks all retail store printing and shipping equipment and supplies to provide optimal performance and availability
- stays current on retail store merchandising materials and ensures proper display of all retail area product and signage
- takes preemptive action to prevent errors and waste
- completes required financial paperwork and may assist with financial reporting including daily sales, close-outs and bank deposits
- follows FedEx Office standard operating procedures as well as adhering to legal, HR, safety, customer service and security policies and procedures
- performs multiple tasks at the same time
- looks for opportunities to improve knowledge and skills within the retail store
- able to operate with minimal supervision
- adheres to all FedEx Office team member and retail store standards, as outlined in the team member handbook
- performs all other duties as needed or required
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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