Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $15.00 - $16.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
401(k) Plan
Employee Discounts
Career development opportunities
Job Description
FedEx Office is a leading retail chain specializing in printing, signs and graphics, and shipping services. As part of the highly recognized FedEx brand, FedEx Office focuses on providing reliable and high-quality business solutions to customers ranging from individuals to large organizations. With locations nationwide, FedEx Office combines advanced technology with personalized customer service to help customers complete projects efficiently and effectively. The company emphasizes a strong culture of quality-driven management, aiming to deliver market-leading customer experiences, operational excellence, and financial returns. FedEx Office is committed to diversity and inclusion, providing equal employment opportunities for veterans, individuals with disabilities, and... Show More
Job Requirements
- High school diploma or equivalent education
- 6+ months of specialized experience
- excellent verbal and written communication skills
- ability to stand during entire shift excluding meal and rest periods
- ability to move and lift 55 pounds
- ability on a consistent basis to bend and twist at the waist and knees
- ability on a consistent basis to communicate effectively with customers, vendors, and other team members
- ability on a consistent basis to perform work activities requiring cooperation and instruction
- ability on a consistent basis to function in a fast-paced environment under substantial pressure
- ability on a consistent basis to maintain attention and concentration for extended periods of time
- ability on a consistent basis to work with minimal supervision
- ability on a consistent basis to report regularly to work and maintain established business hours
- must meet all FedEx Office employment qualifications in force at time of hiring
- must meet hiring and transfer criteria as outlined in the Team Member Handbook for current FedEx Office employees
Job Qualifications
- High school diploma or equivalent education
- 6+ months of specialized experience
- excellent verbal and written communication skills
- ability to operate various printing and shipping equipment
- strong consultative and customer service skills
- ability to perform multiple tasks efficiently
- experience with point of sale (POS) systems
- knowledge of retail operations and merchandising
- capability to work in a fast-paced environment
- ability to maintain confidentiality and handle sensitive information
- ability to work independently with minimal supervision
Job Duties
- Follows instructions of supervisors and assists other team members in performing store functions
- assists in the training of store team members
- demonstrates consultative behaviors in a retail environment to understand each customer's individualized need
- provides customer expertise in printing, signs and graphics and shipping product lines and can recommend appropriate FedEx Office products and services
- provides an outstanding customer service experience by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs
- ensures all customer problems are resolved quickly and to the satisfaction of the customer
- takes complex customer orders using order systems and provides accurate pricing information
- assembles parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels
- sets up and operates printing, binding, and other related equipment using customer supplied original media and documents
- maintains a safe, clean and orderly retail store
- ensures confidentiality of customer data and careful handling of documents, media, and packages
- processes financial transactions using a point of sale terminal (POS), including handling cash and making change
- cleans, repairs, and stocks all retail store printing and shipping equipment and supplies to provide optimal performance and availability
- stays current on retail store merchandising materials and ensures proper display of all retail area product and signage
- takes preemptive action to prevent errors and waste
- completes required financial paperwork and may assist with financial reporting including daily sales, close-outs and bank deposits
- follows FedEx Office standard operating procedures as well as adhering to legal, HR, safety, customer service and security policies and procedures
- performs multiple tasks at the same time
- looks for opportunities to improve knowledge and skills within the retail store
- able to operate with minimal supervision
- adheres to all FedEx Office team member and retail store standards, as outlined in the team member handbook
- all other duties as needed or required
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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