Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $15.00 - $16.00
Work Schedule
Standard Hours
Benefits
Competitive wages
401k plan with company match
educational assistance
scholarship program
Paid Time Off
sick time accrual
vacation accrual
Paid holidays
Paid parental leave
Adoption Assistance Program
Medical insurance
Dental Insurance
Vision Insurance
flexible spending accounts
Disability insurance
Life insurance
Commuter Benefits
Employee Discounts
Career development training
Job Description
FedEx Office is a renowned leader in the retail printing, shipping, and business services industry, committed to delivering excellent customer experiences and innovative solutions. As a subsidiary of FedEx Corporation, this establishment combines a strong brand reputation with a customer-focused approach to meet the diverse needs of individuals and businesses alike. FedEx Office operates numerous retail locations offering a wide range of services, including printing, signs and graphics, copying, and shipping solutions. This company prides itself on embracing a quality-driven management style, fostering a culture of continuous improvement, and delivering a market-leading customer experience while optimizing business operations for profitability.Show More
Job Requirements
- High school diploma or equivalent education
- 6+ months of specialized experience
- excellent verbal and written communication skills
- ability to stand during entire shift excluding meal and rest periods
- ability to move and lift 55 pounds
- ability on a consistent basis to bend/twist at the waist and knees
- ability on a consistent basis to communicate effectively with customers, vendors, and other team members
- ability on a consistent basis to perform work activities requiring cooperation and instruction
- ability on a consistent basis to function in a fast-paced environment under substantial pressure
- ability on a consistent basis to maintain attention and concentration for extended periods of time
- ability on a consistent basis to work with minimal supervision
- ability on a consistent basis to report regularly to work and maintain established business hours to support the FedEx Office business
Job Qualifications
- High school diploma or equivalent education
- 6+ months of specialized experience
- excellent verbal and written communication skills
- ability to operate printing, binding and related equipment
- knowledge of retail sales and customer service principles
- ability to manage multiple tasks
- a proactive attitude toward learning and improvement
- strong organizational and time management skills
Job Duties
- Follows instructions of supervisors and assists other team members in performing store functions
- assists in the training of store team members
- demonstrates consultative behaviors in a retail environment to understand each customer's individualized need
- provides customer expertise in printing, signs and graphics and shipping product lines and can recommend appropriate FedEx Office products and services
- provides an outstanding customer service experience by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs
- ensures all customer problems are resolved quickly and to the satisfaction of the customer
- takes complex customer orders using order systems and provides accurate pricing information
- assembles parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels
- sets up and operates printing, binding, and other related equipment using customer supplied original media and documents
- maintains a safe, clean and orderly retail Store
- ensures confidentiality of customer data and careful handling of documents, media, and packages
- processes financial transactions using a Point of Sale terminal (POS), including handling cash and making change
- cleans, repairs, and stocks all retail store printing and shipping equipment and supplies to provide optimal performance and availability
- stays current on retail Store merchandising materials and ensures proper display of all retail area product and signage
- takes preemptive action to prevent errors and waste
- completes required financial paperwork and may assist with financial reporting including daily sales, close-outs and bank deposits
- follows FedEx Office standard operating procedures as well as adhering to legal, HR, safety, customer service and security policies and procedures
- performs multiple tasks at the same time
- looks for opportunities to improve knowledge and skills within the retail Store
- able to operate with minimal supervision
- adheres to all FedEx Office team member and retail store standards, as outlined in the team member handbook
- completes all other duties as needed or required
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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