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EZCORP logo

Retail Customer Service

Job Overview

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Employment Type

Full-time
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Compensation

Hourly
Range $11.00 - $13.00
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Work Schedule

Standard Hours
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Benefits

Health Insurance
Competitive wages
Monthly bonus
Great Working Hours
401(k)
Paid Time Off
Holiday pay
Store discount

Job Description

EZCORP is a leading provider of pawn services across various communities, operating under the trusted brand EZPawn. With locations strategically placed to serve customers in diverse markets, EZCORP specializes in offering convenient pawn loans, retail sales, and buy-sell opportunities for a variety of personal items including jewelry, electronics, musical instruments, and more. The company is committed to providing excellent customer service and has cultivated a work environment that fosters growth, learning, and career development. Located at 2323 E. Main Street in Eagle Pass, Texas, EZPawn seeks dedicated team members to join them in delivering exceptional retail and customer service experiences.... Show More

Job Requirements

  • High school diploma or GED
  • Previous experience in customer service or retail preferred
  • Excellent communication and interpersonal skills required
  • Must be able to work well independently and collaboratively
  • Ability to multitask effectively
  • Must pass a criminal background check and drug test
  • Adherence to company policies, procedures, and regulations
  • Knowledge of commonly pawned items is a plus
  • Sales experience preferred
  • Bilingual skills considered an advantage

Job Qualifications

  • High school diploma or GED
  • Experience in customer service, cashiering, or retail environments
  • Excellent communication and interpersonal skills
  • Ability to work independently and as a productive member of a team
  • Capable of multitasking and managing diverse duties simultaneously
  • Strong work ethic and positive, outgoing personality
  • Knowledge of pawned items such as tools, jewelry, firearms, or electronics is a plus
  • Sales background is advantageous
  • Bilingual abilities are a plus
  • Ability to pass a criminal background check and drug test

Job Duties

  • Provide excellent customer service by greeting customers and interacting with them both in person and on the phone
  • Process sales transactions, pawn loans, and loan extensions accurately and efficiently
  • Perform opening and closing duties to ensure the store is prepared for daily operations and properly secured at the end of the day
  • Assist customers in reaching mutually satisfying agreements regarding pawn items including jewelry, electronics, and musical instruments
  • Maintain a friendly, courteous, and respectful environment that fosters customer loyalty and sets the store apart from competitors
  • Engage in ongoing training and certification programs to enhance skills and advance career within the company
  • Collaborate with team members to support store goals and provide exemplary service

Job Qualifications

Experience

Entry Level (1-2 years)


Job Location

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