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Michaels Stores logo

Retail Customer Experience Manager PT

Job Overview

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Employment Type

Part-time
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Compensation

Hourly
Range $13.00 - $16.80
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Work Schedule

Weekend Shifts
Night Shifts
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Benefits

Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Tuition Assistance
Employee Discounts
flexible schedule

Job Description

The Michaels Companies, Inc. is a premier retail destination for arts and crafts, creative projects, and custom framing solutions. Established in 1973 and headquartered in Irving, Texas, Michaels operates over 1,300 stores across 49 states and Canada, along with a strong online presence through Michaels.com and Michaels.ca. Michaels is a leader in the arts and crafts retail industry, known for offering a wide range of products from DIY project supplies to unique specialty framing merchandise through its subsidiary, Artistree. Michaels aims to fuel the joy of creativity and celebration by providing customers with the best materials, inspiration, and assistance needed... Show More

Job Requirements

  • High school diploma or equivalent
  • previous retail experience preferred
  • ability to lead and manage a team
  • strong interpersonal skills
  • ability to work flexible hours including nights, weekends, and early mornings
  • physical ability to stand for long periods and perform lifting and stocking tasks
  • compliance with federal, state, and local legal requirements
  • willingness to participate in training and development
  • must be able to work in a public retail environment
  • ability to follow company policies and procedures

Job Qualifications

  • Retail management experience preferred
  • strong leadership and team management skills
  • excellent customer service and communication abilities
  • ability to plan and execute store events
  • knowledge of omnichannel retail processes
  • experience with inventory and shrink management
  • ability to train and develop team members
  • ability to handle cash reconciliation and bank deposits
  • ability to work effectively as Manager on Duty
  • strong problem-solving skills
  • physical ability to perform retail store tasks
  • proficiency in Microsoft Office and retail software preferred

Job Duties

  • Assist Store Manager in leading and managing adherence to Standard Operating Procedures and Company programs to ensure compliance with applicable laws and requirements
  • ensure execution of Company policies and standards
  • hold them accountable for store conditions and results
  • ensure all front end policies and procedures are followed
  • achieve your KPIs and manage your team to achieve their role KPIs
  • plan and lead the execution of class and in-store events in accordance with Company programs
  • lead the omnichannel processes
  • manage and execute shrink and safety programs
  • assist with cash reconciliation and bank deposits
  • assist with inventory processes to include Return to Vendor and Advance Shipping Notice activities as needed
  • assist with the onboarding of new Team Members
  • train, observe, and coach the customer experience team to achieve results
  • participate in the performance management process
  • support Talent Development of your team
  • serve as Manager on Duty
  • interact with others in an accepting and respectful manner
  • acknowledge customers, help locate the product and provide solutions
  • participate in truck unloading and stocking processes
  • cross train in Custom Framing selling and production
  • manage and execute shrink and safety programs
  • lead the delivery of high-quality custom framing solutions in select stores
  • perform other duties as assigned

Job Qualifications

Experience

Mid Level (3-7 years)


Job Location

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