Retail Customer Experience Associate, Washington Square - Full Time

Portland, OR, USA|Onsite, Remote

Job Overview

Employment Type

Full-time

Compensation

Type:

Hourly

Rate:

Range $16.50 - $23.10

Work Schedule

Day Shifts

Benefits

Health Insurance

Vision Insurance

Dental Insurance

Life insurance

Disability insurance

401k

Paid Time Off

Paid holidays

Merchandise discounts

performance-based incentives

Employee assistance program

Job Description

Macy's is a renowned American department store chain with a rich history spanning over 160 years, known for its innovative approach to retail and its tradition of providing exceptional customer experiences. As a leading retailer, Macy's offers a wide range of products across numerous categories including apparel, cosmetics, home goods, and more. The brand is famous for iconic events such as the Macy's 4th of July Fireworks and the Thanksgiving Day Parade, which hold a special place in American culture. Working at Macy's means becoming part of a story filled with memorable moments and milestones, a story that continues to... Show More

Job Requirements

Flexible availability including days, evenings, weekends and holidays
Ability to effectively communicate and present information to customers, peers, and all levels of management
Resourceful and able to adapt quickly to changing priorities
At least 2 years of selling or customer experience preferred
Ability to stand for extended periods and lift at least 50 lbs
Ability to operate technology including computers, tablets, and POS systems
Willingness to perform store opening and closing duties
Commitment to fostering a respectful and inclusive work environment
Physical capability to stoop, kneel, crouch, and climb ladders as needed

Job Qualifications

At least 2 years of selling or customer experience preferred
Good understanding of the products being sold and ability to offer expert guidance
Comfortable communicating with customers virtually, via phone, and in person
Ability to build relationships with customers and achieve sales goals
Experience utilizing point of sale technology and applications
Self-driven to keep up with product knowledge and trends
Excellent interpersonal skills with ability to work effectively with colleagues across departments
Ability to partner with team members to drive sales and deliver exceptional customer experiences

Job Duties

Provide an exceptional customer experience by selling merchandise and meeting any need our customer may have whether its in-store or through virtual selling
Assist the customer and influence the sale by making the best product recommendations, focusing on size, fit, and style while leveraging product knowledge and digital resources
Engage and interact with customers during their in-store or online journey to acquire and grow client relationships by leveraging elevated outreach tools including My Client and company social media assets
Effectively develop and maintain relationships with peers and store leadership to problem solve and create the best possible outcome for the customer
Share customer feedback daily to create a better customer experience
Use Point of Sale (POS) systems, client acquisition systems, and other store technology including but not limited to computers, tablets, smartphones, work-associated apps, and social media
Partner with store team, vendors, and community partners to develop, advertise, and host virtual and in-store events to deliver incremental sales
Maintain selling floor presentation following company merchandise directives and ensure fitting rooms are customer-ready by promptly clearing merchandise and returning it to the appropriate area on the selling floor
Ensure receipt of new merchandise, unpack and set up new merchandise according to visual guidelines
Reconfigure store fixtures to prepare new layout and visual presentation for upcoming theme
Perform store opening and closing procedures, including accessing alarm system and settling the registers
Foster an environment of acceptance and respect that strengthens relationships and ensures authentic connections with colleagues, customers, and communities

Job Qualifications

Experience

Expert Level (7+ years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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