Retail Customer Experience Associate, Santa Maria Town Center - Full Time
Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $16.50 - $23.10
Work Schedule
Flexible
Day Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
401k Match
Paid Time Off
Paid holidays
Merchandise discounts
performance-based incentives
Employee assistance program
Job Description
Macy's is an iconic American department store with a rich history spanning over 160 years. Known for its blend of innovations and traditions, Macy's has become a beloved brand recognized across the nation. The company is famous for its inspiring stores and irresistible products that cater to a wide range of customer needs. Macy's is not just a retailer; it is an experience that brings memorable moments to millions of customers, highlighted by iconic events such as the Macy's 4th of July Fireworks and the Thanksgiving Day Parade that capture the spirit and joy of the seasons. The company continues... Show More
Job Requirements
- Flexible availability including days, evenings, weekends and holidays
- Ability to effectively communicate and present information to customers, peers, and management
- Resourceful and able to quickly adapt to changing priorities
- Willingness to lift at least 50lbs and perform physical activities such as standing for extended periods, stooping, kneeling, crouching, and climbing ladders
- Frequent use of computers and handheld equipment, ability to process register transactions
- High school diploma or equivalent
- Previous retail or customer service experience
Job Qualifications
- At least 2 years of selling or customer experience preferred
- Good understanding of the products being sold with the ability to provide expert guidance to customers
- Comfortable communicating with customers virtually, via phone, and in person
- Ability to build relationships with customers and achieve sales goals
- Skilled in using point of sale technology and various applications
- Self-driven to keep up with product knowledge, trends, and training
- Excellent interpersonal skills with ability to work effectively with colleagues at all levels
- Ability to collaborate and partner with team members to drive sales and deliver excellent customer service
Job Duties
- Provide an exceptional customer experience by selling merchandise and meeting any need our customer may have whether its in-store or through virtual selling
- Assist the customer and influence the sale by making the best product recommendations focusing on size, fit, and style while leveraging product knowledge and digital resources
- Engage and interact with customers during their in-store or online journey to acquire and grow client relationships by leveraging elevated outreach tools including My Client and company social media assets
- Effectively develop and maintain relationships with peers and store leadership to problem solve and create the best possible outcome for the customer
- Share customer feedback daily to create a better customer experience
- Use Point of Sale (POS) systems, client acquisition systems, and other store technology including computers, tablets, smart phones, work-associated apps, and social media
- Partner with store team, vendors, and community partners to develop, advertise, and host virtual and in-store events to deliver incremental sales
- Maintain selling floor presentation following company merchandise directives and ensure fitting rooms are customer-ready by promptly clearing merchandise and returning it to the appropriate area on the selling floor
- Ensure receipt of new merchandise, unpack and set up new merchandise according to visual guidelines
- Reconfigure store fixtures to prepare new layout and visual presentation for upcoming theme
- Perform store opening and closing procedures including accessing alarm system and settling the registers
- Foster an environment of acceptance and respect that strengthens relationships and ensures authentic connections with colleagues, customers, and communities
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
You may be also interested in: