Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $15.00 - $21.00
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
Paid Time Off
401k
Job Description
Macy's is a renowned American department store chain that has become an integral part of the country's retail history for over 160 years. More than just a store, Macy's represents a rich tapestry of innovation and tradition, offering customers not only a wide range of products but also memorable experiences. Macy's is famous for its iconic events such as the Macy’s 4th of July Fireworks and the Thanksgiving Day Parade, which have captivated the hearts of millions and become cherished national traditions. The company prides itself on delivering exceptional service and creating inspiring shopping environments that resonate with customers across... Show More
Job Requirements
- Flexible availability, including days, evenings, weekends and holidays
- Ability to effectively communicate and present information to customers, peers, and all levels of management
- Resourceful and able to adapt quickly to changing priorities
- At least 2 years of selling or customer experience preferred
- This position requires lifting, constant moving, standing, and reaching with arms and hands
- Involves standing for at least two consecutive hours, lifting at least 50lbs, stooping, kneeling, crouching, and climbing ladders
- Reaching, including above eye level, crouching, kneeling, stooping and color vision
- Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions
Job Qualifications
- At least 2 years of selling or customer experience preferred
- Good understanding of the products you are selling and be able to give expert guidance to customers based on their wants, features, and choices
- Comfortable communicating with customers virtually, via phone, and in person
- Ability to build relationships with customers, achieve sales goals, and participate in pre-selling and sales-boosting events
- Utilize point of sale technology and applications to help in selling and fulfilling customer orders
- Self-driven to keep up with product knowledge and trends and stay current with all training through Macy's educational resources
- Excellent interpersonal skills, with the ability to work effectively with colleagues at all levels and across departments
- Partnership with the total team to drive sales and deliver the customer experience
Job Duties
- Provide an exceptional customer experience by selling merchandise and meeting any need our customer may have whether its in-store or through virtual selling
- Assist the customer and influence the sale by making the best product recommendations, focusing on size, fit, and style while leveraging product knowledge and digital resources
- Engage and interact with customers during their in-store or online journey to acquire and grow client relationships by leveraging elevated outreach tools including My Client and company social media assets
- Effectively develop and maintain relationships with peers and store leadership to problem solve and create the best possible outcome for the customer
- Share customer feedback daily to create a better customer experience
- Use Point of Sale (POS) systems, client acquisition systems, and other store technology, including, but not limited to computers, tablets, smart phones, work-associated apps, and social media
- Partner with store team, vendors, and community partners to develop, advertise, and host virtual and in-store events to deliver incremental sales
- Maintain selling floor presentation following company merchandise directives and ensure fitting rooms are customer-ready by promptly clearing merchandise and returning it to the appropriate area on the selling floor
- Ensure receipt of new merchandise, unpack and set up new merchandise according to visual guidelines
- Reconfigure store fixtures to prepare new layout and visual presentation for upcoming theme
- Perform store opening and closing procedures, including accessing alarm system and settling the registers
- Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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